Furniture Sales Associate - Casa Grande, United States - Ashley Furniture Industries

Ashley Furniture Industries

Verified Company

Casa Grande, United States

21 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

$18(training pay) + Sales Incentives

The Retail Sales Associate is responsible
for building the customer relationships that are the foundation of Ashley HomeStore's retail sales success. The incumbent provides world-class service to customers by using the Ashley Sales Approach to sell the full suite of HomeStore products and services tailored to meet the customer's wants and needs.

The
Retail Sales Associate is accountable
for delivering an exceptional in-store experience for every guest that results in increased store sales, profitability and customer loyalty.

Overall, the
Retail Sales Associate contributes to the Ashley high performance culture by modeling our core values and engaging in sales activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.

Scope:

Plant/Retail Locations:

Domestic Store Location

Staff:

N/A

Expense Budget:

Budget Responsibility? No Yes Amount:

Complexity:

Moderate - Administers procedures under management guidance; decision-making has moderate corporate financial/operational impact. Solves problems by interpreting data using generally prescribed procedures, using judgment to select from known alternatives. Has frequent external interaction to provide information; relationships are internal and external to the work unit and include customers or vendors.

Primary Job Functions
-
Welcomes and professionally engages every guest to ensure customer expectations are met and the Ashley brand image is properly represented.
-
Follows the Ashley Sales Approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Asks questions and listens to guest needs; provides options and advice on meeting those needs. Performs product presentations, attempts to close each sales opportunity and adds on additional items and extended warranties to the sale.
-
Completes post-sales order entry and administration processes.
-
Completes showroom floor recovery processes throughout the day.
-
Works vigorously on sales performance improvement by using available learning tools and programs.
-
Develops and maintains high levels of knowledge on Ashley business products and promotions.
-
Participates actively in sales meetings and one-on-one coaching sessions with store managers and trainers.
-
Demonstrates the company's core and growth values in performance of all job functions.

Secondary Job Functions
-
Learns the furniture retail industry as a whole to establish a strong understanding of Ashley's products and their positioning in the marketplace, as well as the processes and procedures in how the business is operated.
-
Picks up projects on the fly; performs other duties as assigned from time to time, such as cashiering.

Schedule Expectations

The incumbent will work a minimum of 40 hours per week, including Saturdays and/or Sundays. The number of hours will increase during specific events, holidays or blackout periods, or to meet other business needs.
Regular attendance at the assigned store in accordance with these expectations is an essential function of the job and all job functions are performed at the designated job location.

Job Qualifications

Education:

High school diploma or GED required; Associate's in business administration or related degree preferred.

Experience:

Retail sales experience preferred, but not required.

Licenses or Certifications:

None

Knowledge, Skills:

Familiarity with furniture products and styles.
Exceptional relationship building skills.
Strong communication and listening skills.
Strong attention to detail, with ability to multitask and work independently.
Basic math and writing skills; basic computer and office software skills.
Other: friendly, enthusiastic and energetic with a genuine desire to provide outstanding service.

The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily.

This position performs daily sales order entry and payment processing, undertakes the store's administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.

Scope:

Plant/Retail Locations:

All Ashley Retail Locations

Staff:

None

Expense Budget:

None

Complexity:

Makes non-routine choices within established precedent, considering objectives, under limited supervision; performs intermediate troubleshooting or analysis; problems require interpretation of data using generally prescribed procedures; frequent interaction to provide basic information and/or occasional interaction requiring detailed procedural explanations or technical responses.

Primary Job Functions
This section describes the primary /essential responsibilities that this job perfor