Lead, Customer Service - Orchard Park

Only for registered members Orchard Park, United States

1 month ago

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Job summary

The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.

Responsibilities

  •  Processes Held Sales reports by contacting customers, insurance providers, physicians'' offices,& reviewing with regional accounting office
  • >
  • Handles mail & outgoing courier packages for the center,& including responding to requests for information from internal sources
  • >
  • Responds incoming calls and makes determination of required action

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