Customer Care Coordinator - Orchard Park
1 month ago

Coordinates and resolves customer follow-up requests (CFRs) as a liaison between branches and customers to provide and maintain the highest level of customer service.
Responsibilities
- Receives inbound and makes outbound calls to resolve routine customer concerns
- Cordinates customer follow-up request
- Prioritizes open CFRs or customer concerns
Educational Requirements:
+ High school diploma/GED required.+ Associate's degree preferred.,+ 2-3 years of customer service experience required,+ Experience resolving escalated customer service issues required,+ Computer skills with Microsoft Office applications (Word, Excel, Outlook,Powepoint)+ Physical Demands & Working Conditions:
+ Regularly Required:+ Sit,+ stand,+ walk,<+ use hands arms handle feel reach,<+ speak hear,<+ Use close vision abilities,,+, Occasionally Required:+ Lift move up 25 lbs ,You MUST BE physically located in the United States while performing this job.
Job description
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