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Service Sales Representative - Novi, United States - Konecranes Group
Description
Location: Novi, MI, US
Location details: ** Service Sales Representative**
*At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.*
*We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.*
**Position Title:** Service Sales Representative
**Reports To:** Territory Sales Manager
At Konecranes, we invest in our people by offering a competitive base salary plus an uncapped commission structure and a company vehicle. We also offer excellent benefits, including: medical, dental, and vision insurance; a 401(k) plan with a generous company match and tenure-based contributions, tuition reimbursement; life and disability insurance; vacation and other leave programs; and opportunities for both formal and on the job training. If you are looking to lift your career in sales, think Konecranes We are the world leading group of Lifting Businesses and are looking for ambitious and motivated individuals to join our sales team.
**Principal Responsibilities:**
Engage in various sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas.
Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department.
Maintain personal contact with all existing accounts in your area. Prepare related monthly reports.
When required, maintain monthly contact with assigned accounts to develop relationships. Document activity with key accounts. Prepare account plans with appropriate actions and forward to District Manager. Schedule and conduct business reviews for customers on an annual basis or as needed.
Prepare and maintain a log in CRM software of all activities, business opportunities and offers submitted to customers and provide report to manager weekly.
Monitor workload of service department and ensure all open time slots are filled with sold work.
Qualify all any projects or credit worthiness as needed. Check D&B ratings and obtain credit application, if appropriate. Obtain tax-exempt certificate, if required.
Monitor the credit control list and assist in collection efforts of problem accounts, as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.
Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Contact accounts that are not renewing their agreements. Document all sales activity in the CRM System. Establish and maintain on-going communications with the service department to address issues related to the customer base.
Maintain customer and contact information in the CRM software, as required.
Follow all established safety rules and procedures, including those established by the customer.
Other duties as assigned by supervisor.
**Education:** Bachelors degree or Associates degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree.
**Experience:** Two (2) years experience in service related sales preferred however equivalent education, experience and training will be considered. Must have demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. Prior experience with cranes is a plus.
**Other Requirement:** Must have and maintain a good driving record. Must be willing and able to work off the ground, on occasion. Ability to relocate to other regions of the country may be required or advancement opportunities.
*Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.*
*Konecranes is a world-leading group of Lifting Businesses, serving a broad range of customers. We are truly a global company with 16,900 employees at 600 locations in 50 countries. For over 80 years, we have been dedicated to improving the efficiency and performance of businesses in all types of industries. We believe that sustainable growth is a result of a strong responsible performance. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.*
