- Responsible for the authorization/precertification process to include coordinating with outside and internal organizations along with insurance companies to ensure prior approval requirements are met. Presents necessary medical information such as history, diagnosis and prognosis. Provides specific medical information to financial services to maximize reimbursement to the hospital and physicians.
- Accurately records demographic, coverage, and scheduling information in various systems. Reminds patients of scheduled appointments via mail, internet, or telephone. Ensures that patient's primary care chart is up to date with scheduling information about specialist consults, tests, and procedures managed. Alerts management to trends in appointment availability and appointment date timeliness.
- Promotes hospital goals towards meaningful use in the electronic medical record on behalf of the referring physician. Documents referral status and all scheduled appointments in appropriate system (electronic medical record) for referral tracking data. Responsible for following up after patient's consultation, procedure, and/or test to determine if physician has received report; continues to check on status until complete.
- Serves as Liaison between the provider, practice, patient and specialist providing the service. Communicates Provides appropriate patient clinical information and referral needs to specialist office.
- Verifies physician's orders to ensure the accuracy of results and communicates with the patient the guidelines, protocols and location.
- Assists patients in problem solving potential issues related to navigating the health care system, financial obligations or social barriers (e.g., request interpreters if appropriate, transportation services or prescription assistance). May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
- Promptly responds to patient's scheduling requirements (date and time), questions and concerns to ensure patient experience expectations are met or exceeded. Ensures timely appointments are booked; reviews details and expectations about the referral process with patients.
- Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by Prisma Health.
- To ensure the effective and efficient operation of the facility and to create an extraordinary patient, physician and team member experience.
- Performs other duties as assigned.
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Referral Specialist - Columbia, United States - Prisma Health
Description
Inspire health. Serve with compassion. Be the difference.Job Summary
To provide our patients a seamless entry in to the Prisma Health experience. The Referral Specialist interfaces with patients and physician office team members to accurately authorize various consultations, procedures and tests. The Referral Specialist utilizes each patient's preferred method of contact.
The Referral Specialist utilizes various electronic medical records to transmit required clinical documentation to third party payors and Specialist Physicians.
Responsibilities include documenting all actions and encounters regarding the referral including timely follow up with the patient, referring and referral physician practice and third party payors including pre-certification, cancelled and rescheduled appointments, and other events preventing closure of the referral experience.
AccountabilitiesThis is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Education
High School diploma or equivalent; OR post high school diploma
Minimum Experience
Two (2) years of comparable experience, preferably in a physician front office to include patient registration and/or electronic scheduling and the authorization/precertification process.
Must have excellent customer service skills and a sincere desire to make every patient and their family feel safe, welcomed and appreciated.
Work Shift
Day (United States of America)
Location
1301 Taylor St Baptist
Facility
3153 Internal Medicine 1301 Taylor 8A
Department
Internal Medicine 1301 Taylor 8A-Practice Operations
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