- Serves as the champion of the patient experience
- Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;
- Prepares for clinic visits by reviewing next day patients and completing next day preparation activities.
- Maintains private physician office charts.
- Checks-in patient upon arrival in the practice. Identify correct patient information in Cerner Revenue Cycle. Verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure.
- Collects and posts payments and balances on accounts. Completes daily reconciliation of cash, reconciliation of appointment and charges and follow procedures according to standards. Copy, files and scans insurance cards as indicated by procedure.
- Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information, eligibility, and transfers to registration for update per organization policy, procedures and standards.
- Schedules tests and procedures. Completes and distributes ancillary service requisitions.
- Checks-out patients. Makes return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures.
- Communicates with patients and staff by using multiple advanced communication tools, including phone call handling telecommunication system, emails, faxes and on-line chats and on-line scheduling applications.
- Answers telephone, take and deliver messages to physicians, nurses and others. Reports obtained medical information from patients and referring provider accurately, completely and timely. Disseminate messages, mail and forms according to practice communication standards.
- Robust Paid Time Off (PTO) program
- Medical plan with enhanced Tier 1 benefits provided within the CMH system.
- Dental plan
- Vision plan
- Health Savings Account (HSA)
- Basic Life insurance at no cost
- Supplemental Life insurance
- Long-term disability insurance
- 401(k) or 403(b) retirement savings plans
- Tuition IO partnership for student loan repayment assistance and tuition assistance
- Family leave program for Parental Leaves
- Comprehensive Wellness Program
-
Customer Service Representative
1 week ago
Sunbelt Rentals Augusta, United States**Join Our Team** · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast f ...
-
Patient Service Representative
1 week ago
HealthReach Community Health Centers Livermore Falls, United StatesWestern Maine Family Health Center is seeking a **Patient Service Representative **to join their friendly family practice. Responsibilities include telephone communication, scheduling for multiple disciplines, collecting payments, and clerical duties. · **Benefits**: · - 401(k) · ...
-
Customer Service Representative
4 days ago
Dog House Freeport, United States**Full-time Customer Service Representative** · **Who Are We?** · Dog House (heating, air, plumbing), located in Freeport, started 10 years ago and continues to grow. We are a family-owned and operated business providing residential and light commercial service 24-hours a day and ...
-
Financial Services Representative
1 week ago
Maine State Credit Union Augusta, United States**Why Maine State Credit Union?** · At Maine State Credit Union, we are devoted to improving our members' financial lives, not just the bottom line. When you visit our lobbies in Augusta, Waterville, Gray, or Rockland or engage with our eBranch contact center employees, you will ...
-
Customer Service Representative
2 weeks ago
Netech Corporation Farmingdale, United StatesAbout the company: Netech Corporation, a leading Manufacturer of Biomedical & Industrial Test Instruments. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. As we continue to grow, we are seeking a meticulous and organized individual to jo ...
-
Patient Service Representative
1 week ago
HealthReach Community Health Centers Belgrade, United StatesBelgrade Regional Health Center is seeking a **Patient Service Representative **to join their friendly family practice. Responsibilities include telephone communication, scheduling for multiple disciplines, collecting payments, and clerical duties. · **Benefits**: · - 401(k) · - ...
-
Customer Service Representative
4 days ago
Lincare Farmingdale, United States**Lincare** is a leading respiratory care products and services company, with local centers throughout the United States, and is headquartered in Clearwater Fl. This **Customer Service Representative **is for our **Farmington NY **center. · - Work directly with medical profession ...
-
Customer Service Representative
2 weeks ago
Bonney Staffing Lewiston, United StatesCompensation: $18.00 per hour · We have a client in the Lewiston/Auburn area that is seeking a candidate with strong clerical skills, and an amazing work ethic, for a brand new Customer Service Representative position · The Customer Service Representative position in Lewiston, ...
-
Patient Service Representative
2 weeks ago
Central Maine Medical Center Lewiston, United StatesAt Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. · Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Family Medicine Residency offi ...
-
patient service representative
1 day ago
Covenant Health (Tennessee) Lewiston, United StatesJOB SUMMARY · The Patient Service Representative serves as the primary point of contact for patients, acting as an information conduit between the patient and the physician's practice. They will be responsible for welcoming visitors and patients by verbally acknowledging and off ...
-
Customer Service Representative
2 weeks ago
NTT DATA Services Cumberland, United StatesWe are seeking Customer Service Reps preferably with Healthcare/Medical experience for an onsite role in Cumberland, RI. This is scheduled to be a 6+ month contract role. · In this role you will be responsible for support for the prescription records team responsible for providin ...
-
Customer Service Representative
1 week ago
Tri-County Insurance Agency Inc. Gardiner, United StatesPay: $ $30.00 per hour · Expected hours: 35 per week · **Benefits**: · - Dental insurance · - Health insurance · - Paid time off · Shift: · - Day shift · Work setting: · - In-person · **Education**: · - High school or equivalent (preferred) · **Experience**: · - Customer Service: ...
-
patient services representative
2 weeks ago
Androscoggin Home Healthcare + Hospice Lewiston, ME , USA, United StatesBeing a part of the team at Androscoggin Home Healthcare + Hospice is more than just fitting in, it is a sense of belonging to a community with people and purpose that make us feel connected. As we grow our Androscoggin family, we want you to experience respect and value for the ...
-
patient service representative
2 weeks ago
Central Maine Medical Center Lewiston, ME , USA, United StatesAt Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. · Central Maine Healthcare is seeking a Patient Services Representative to join our team at the OBGYN office · This is a Full T ...
-
patient service representative
2 weeks ago
Covenant Health Lewiston, ME , USA, United StatesJOB SUMMARY · The Patient Service Representative serves as the primary point of contact for patients, acting as an information conduit between the patient and the physician practice. They will be responsible for welcoming visitors and patients by verbally acknowledging and offer ...
-
customer service representative
6 days ago
Family Dollar Lewiston, United StatesFamily Dollar - 20 EAST AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...
-
Customer Service Representative
2 weeks ago
Williams Fuel Company Gardiner, United States**Job Types**: Full-time, Part-time · Pay: $ $20.00 per hour · **Benefits**: · - 401(k) · - Dental insurance · - Health insurance · - Vision insurance · Experience level: · - 2 years · Shift: · - Day shift · Weekly day range: · - Monday to Friday · - No weekends · Work setting: · ...
-
Customer Service Representative
2 weeks ago
Sentry Insurance Freeport, United StatesTake the customer service skills you have acquired over the years to the next level or make a change and start down your new career path today with our growing team of Service Professionals at one of the largest mutual insurance companies in the U.S · **New Hires coming to us wil ...
-
patient service representative
2 weeks ago
Covenant Health Auburn, ME, United StatesJOB SUMMARY · The Patient Service Representative serves as the primary point of contact for patients, acting as an information conduit between the patient and the physician's practice. They will be responsible for welcoming visitors and patients by verbally acknowledging and off ...
-
patient service representative
2 weeks ago
St Mary's Health System Lewiston, ME , USA, United StatesJOB SUMMARY The Patient Service Representative serves as the primary point of contact for patients, acting as an information conduit between the patient and the physician practice.# They will be responsible for welcoming visitors and patients by verbally acknowledging and offerin ...
patient services representative - Lewiston, ME , USA, United States - Central Maine Medical Center
Description
At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.
Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Therapy officeThis is a Part Time, benefits eligible position
This position pays $20 per hour
The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling.
Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions.
The PSR performs all functions under guidance and direction from the Practice Manager.Education and Experience:
1) High school diploma or equivalent required
2) Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare related field
3) Prior medical office experience and knowledge of medical terminology preferred
4) Demonstrated proficiency with data entry/keyboarding preferred
Essential Duties:
ii. Take people where they are going, rather than point or give directions iii. Use key words at key times. Is there anything else I can do for you? iv. Foster an attitude of gratitude.
v. Round with reason and purpose.
What It's Like Working At CMH:
We are all about our team members growth and health.
That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members.
CMH offers a robust benefits package that includes:
Living in Central Maine:
While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park.
Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor.
Maine is a wonderful place to raise a family, with safe communities and great public and private schools.About Central Maine Healthcare:
Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization.
Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.
If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application
