- Demonstrate professional customer service skills whenever interacting with customer.
- Perform receptionist and clerical duties
- Greets patients arriving in the phlebotomy laboratory.
- Answer phone in an appropriate manner.
- Logs into computer, accesses EPIC and Sunquest
- Print and Fax results as needed making certain HIPPA protocols are followed.
- Performs other duties, necessary paperwork and clerical.
- Performs Phlebotomy and other responsibilities related to phlebotomy
- Performs routine and difficult venipuncture on infants, children, young adults, adults, and geriatric populations using aseptic and proper technique.
- Perform heel-sticks and finger-sticks as needed.
- Collect blood culture using aseptic techniques.
- Prepares the blood drawing area for patients, making certain an appropriate inventory of supplies is maintained and that the area is maintained in a clean and orderly manner.
- Logs, uses and maintains Sunquest collection manager devices.
- Generates and affix barcode labels to specimens after collection in the presence of patient.
- Logs into the computer, all tests checked off on the requisition, making certain all pertinent information and comments are included in the process.
- Creates HOV and release test orders using the EPIC Hyperspace system.
- Produces bar code labels to affix to specimens after collection.
- Makes certain that specimens are appropriately labels and collected.
- Maintains correct paperwork and procedures.
- Processes specimens for testing:
- Accessions specimens. Manual log-in procedures, making certain all pertinent information is included in the process. Makes certain all "stat" and other priority samples are processed first.
- Labels specimens as necessary and properly forwards them for testing. Makes certain the number and color of tubes is correct. Makes certain "stat" specimens are readied for processing first.
- Processes specimens by centrifugation. Makes certain specimens are spun in order of their priority and knowing the correct centrifugation speed/mode.
- Aliquots samples as needed. Makes certain that amounts and types of specimens are aliquoted correctly. Maintains sample integrity per established procedures. Places samples in the appropriate locations for pick-up by partner's courier.
- Responsible for maintaining a safe work area and adhering to all safety, Infection Control, and OSHA guidelines and policies.
- Demonstrates professional customer service skills whenever interacting with a customer.
- Performs support services as assigned and other duties as required.
- Is responsible for all other responsibilities and duties necessary for the day to day operations of the laboratory including safety and compliance OSHA.
- Responsible to be aware of The Joint National Patient Safety Goals and to comply with BWH Hospital and Laboratory policies and procedures
- Rotation to all ambulatory labs, including offsite locations and Inpatient Phlebotomy when needed Qualifications
- High School diploma required
- Phlebotomy certification preferred (ASCP, ASPT)
- Phlebotomy certificate preferred (graduate of a phlebotomy training program or schooling)
- Two years experience as a phlebotomist
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Description
Phlebotomy Lab Tech II - BWH Pathology Main Campus DescriptionPhlebotomist/Laboratory Technician II greets patients, process paperwork and specimens, and logs all tests into the computer. Performs heelsticks, fingersticks, and venipunctures on all patients to include: Infant (age 0-2) Children (age 2-14) Adolescents (age Adult (age Older Adults (> 65 years)