Desktop Lab Support Specialist - El Segundo, United States - Net2Source Inc.

Net2Source Inc. El Segundo, United States

4 weeks ago

Description

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Position: Desktop Lab Support Specialist

Location: El Segundo, CA Onsite)

Contract

Job Description:

IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will handle tactical matters such as service requests as well as when working on larger projects.

Scope of Services:

Workstation support, including direct support to end-users ranging from Tier 1 - 2 type issues
Understanding of the business processes and all applicable procedures, including in-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and Good Documentation Practices (GDP)
Windows Desktop OS support tasks (Win 7 – Win 11) Including the setup of new systems, installation and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment
Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems
Work with vendor's tech support teams to resolve application errors as needed
Administer updates on QC/ Manufacturing instruments/ systems such as user additions, removal, method/ assay updates
Partner with local QA/QE to evaluate and test new upgrades/ patches to Operating Systems/ applications and write install instruction for Lab/MFG managed services support personnel
Participate in process re-engineering workshops with business and IT stakeholders
Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems
Respond to IT support requests to address operational issues with enterprise and quality applications and meet with internal clients and stakeholders to diagnose software and middleware issues
Management of Sparc ticketing system for effective workload management; proactive monitoring and trend identification and analysis of behaviors in systems support. Resolution of findings or escalation to other IT team resources
Alignment with other manufacturing sites and corporate IT to ensure global consistency
New or updated SOPs related to administration and installation of applications used in the lab/ manufacturing environments
Troubleshooting and replacement of hardware component and systems and system imaging software
AD account management and network connectivity requirements
Testing of phone and network patch cables to wall jacks
Troubleshooting and continuous updates to or creation of knowledge articles
Timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:

Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:

America's Most Honored Businesses (Top 10%)
Awarded by USPAAC for Fastest Growing Business in the US
12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
Fastest 50 by NJ Biz (2020, 2019, 2020)
INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
Top 100 by Dallas Business Journal (2020 and 2019)
Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
2019 Spirit of Alliance Award by Agile1
2018 Best of the Best Platinum Award by Agile1
2018 TechServe Alliance Excellence Awards Winner
2017 Best of the Best Gold Award by Agile1(Act1 Group)

Thanks & Regards

Abhishek Kumar

Sr. Technical Recruiter

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