Host - Montclair, United States - The MC Hotel

Description

Host

Reports to:
Food & Beverage Manager, position is Non-Exempt

WHO WE ARE?
Hotels done differently. It's not a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character.

We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve.

Our hotel is a tribute to the neighborhoods and the people of the communities of where we operate.

The MC Hotel is part of Marriott's Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey for the first time in decades.

The 159 room, ground-up development opened in 2019.

Complete with restaurant, rooftop bar featuring unparalleled views of Manhattan, and curated lobby market, The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for the arts and creativity.

The hotel is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically.

It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.

WHO YOU ARE?

Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for.

You delight in the smiles you share and the positive experiences that you create.

You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so.

Above all, it is your mission to spread joy to all you encounter when making their specialty drinks.

You are energized through your interactions with people, and there is nothing that gives you more satisfaction thank making our customer smile.

THE ROLE

The Restaurant Host reports to the F&B Managers and work in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs.

It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time and assist customers.

As the Restaurant Host you will be responsible for creating memorable guest experiences and making the first interaction without guests memorable.

All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time.

We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation.

You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel.

As a team member within Aparium Hotel Group you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded - no egos are allowed.

WHAT YOU WILL DO

• Uphold and model the company's principles of People, Place and Character, driving collaboration, intuition and translocal hospitality.
• Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper setup the host stand, reviewing reservations and making recommendations as to the setup of the room; executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary
• Participate in daily line ups and quarterly all staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities
• Inspect the cleanliness of each section of the dining room and the private dining rooms and make necessary improvements as well as check each table prior to opening to ensure its properly set
• Pick up the daily menus and insert them properly in their covers; and inspect every menu and list to ensure their condition and appearance
• Develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
• Know the server stations, their daily assignments, their personal timing patterns, and their maximum workload capacity, and of course balance and close shift properly
• Answer telephones according to hotel standard and take reservations or provide information regarding the restaurant or any other hotel service
• Carry trays, bus, and reset tables with linen, china, glass and silver