Jobs
>
Reno

    Customer Service Rep - Reno, United States - United Nissan of Reno

    United Nissan of Reno
    United Nissan of Reno Reno, United States

    3 weeks ago

    Default job background
    Description

    United Nissan Reno is hiring motivated team players to work in our Business Development Center as Appointment Setters. Our high volume dealership is busy and fast-paced. We want motivated Inbound/Outbound Business Development Representatives to start setting appointments immediately.

    ESSENTIAL DUTIES:

    • Answer all incoming phone calls according to management approved incoming call word tracks (scripts) and schedule showroom visit or test drive appointments.
    • Collect customer's name, multiple phone numbers and email addresses from all incoming sales or advertising campaign calls.
    • Log all Customer contacts and comments into CRM Software.
    • Schedule future follow-up contact in CRM software if no appointment is generated from the initial incoming sales call.
    • Contact Customers using management approved outbound phone contact word tracks (scripts) and customer contact lists in CRM Software to schedule showroom appointments that check in upon arrival with reception desk.
    • Confirm scheduled appointments using appointment confirmation email template in CRM software.
    • Post scheduled appointments into CRM software and print a copy for CRM Administrators at showroom reception desk.
    • Contact "No Show" customers and reschedule their showroom appointments for a more convenient day and time.
    • Follow up with CRM Administrators at reception desk to determine if appointments are kept and the outcome.
    • RESULTS BASED CRM: Change status of prospect records in CRM software to reflect customer's progress within the car buying cycle, schedule future customer contact for every customer based on the results of current customer contact.
    • Purify and update Customer information and contact data in CRM application... Maintain accurate notes describing every customer contact.
    • Generate personalized emails confirming phone conversations
    • Schedule follow-up reminders in CRM software for next contact.
    • Contact Customers based on current Nissan marketing initiatives.
    • Respond to Customer web based requests using email and telephone.
    • Contact Internet Customers via email and phone to schedule a Sales appointment.
    • Follow up on Internet Customer emails according to a pre-determined timeline.
    • Create customer welcome folder for reception desk on all confirmed appointments.
    • Print Customer reception presentation based on appointment type.
    • Forward any Customer concerns to correct Departmental Manager and follow up with customer to verify concerns have been addressed

    REQUIREMENTS:

    • Effective verbal communication skills
    • Ability to identify customer needs, wants, and/ or concerns
    • Ability to overcome objections
    • Ability to always maintain and provide excellent customer service
    • Self-motivated, positive, upbeat and a high energy level
    • Ability to remain determined and focused in the face of rejection
    • Also seeking Bilingual Representatives (NOT REQUIRED)
    • Must be able to meet production goals in a fast paced and structured environment
    • Must have a High School Diploma or GED.
    • A high degree of professionalism, negotiation and customer service skills are a must
    • Must be able to pass a background check and drug screen.
  • Arizona Tile

    Customer Service Rep

    21 hours ago

    Arizona Tile Reno, United States

    **Customer Service Rep** · **Job Description** · Arizona Tile is opening a new location in Reno. We are seeking experienced Customer Service enthusiasts. You will assist retail customers and contractors, both in person and over the phone, to meet their needs. You will be respon ...

  • NV Energy

    Customer Service Rep-CBA07

    5 days ago

    NV Energy Reno, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: Requirements · ...

  • NV Energy

    Customer Service Rep-CBA07

    1 week ago

    NV Energy Reno, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: Requirements · ...

  • NV Energy

    Customer Service Rep-CBA07

    1 week ago

    NV Energy Reno, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: Requirements · ...

  • NV Energy

    Customer Service Rep-CBA07

    3 days ago

    NV Energy Reno, United States Full time

    Requirements · Would you like to join the premier provider of energy for Nevada? Would you like the opportunity to build a career that offers you challenge, adventure and a variety of work assignments while growing your skills and expertise -- consider NV Energy · NV Energy has ...

  • Dorman Products

    Automotive Customer Service Rep

    6 days ago

    Dorman Products Reno, United States

    As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will beresponsible for the complete handling of customer orders and answering technical questions. · PRIMARY DUTIES: · Fulfill promises made to customers 100% of the time or notify the ...

  • Hoffmaster Group, Inc.

    Customer Service Rep

    3 weeks ago

    Hoffmaster Group, Inc. Sparks, United States

    Hoffmaster is an industry leader producing the most complete line of specialty disposable tabletop products for over 75 years. Hoffmaster competes in three distinct business segments - Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, res ...

  • NV Energy

    Customer Service Rep-CBA07

    1 week ago

    NV Energy Reno, NV, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: Requirements · ...

  • NV Energy

    Customer Service Rep-CBA07

    1 week ago

    NV Energy Reno, NV, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: Requirements · ...

  • NV Energy

    Customer Service Rep-CBA07-Bilingual

    1 week ago

    NV Energy Reno, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07-Bilingual (English/Spanish) Reno · Job ID: 107076 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · D ...

  • NV Energy

    Customer Service Rep-CBA07-Bilingual

    1 week ago

    NV Energy Reno, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07-Bilingual (English/Spanish) Reno · Job ID: 107076 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · D ...

  • NV Energy

    Customer Service Rep-CBA07-Bilingual

    4 days ago

    NV Energy Reno, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07-Bilingual (English/Spanish) Reno · Job ID: 107076 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · D ...

  • Heritage Bank of Nevada

    Loan Servicing Rep

    3 weeks ago

    Heritage Bank of Nevada Reno, United States

    About the Role: · SUMMARY · Provides lending support to Loan Officers and clerical support to the Lending Department. · DUTIES AND RESPONSIBILITIES: · Accurately inputs and prints loan documents for new loans and renewals using the loan documentation system · Organizes loan ...

  • NV Energy

    Customer Service Rep-CBA07-Bilingual

    1 week ago

    NV Energy Reno, United States

    Job Description · NV Energy · Position Title: Customer Service Rep-CBA07-Bilingual (English/Spanish) Reno · Job ID: 107076 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Perce ...

  • Get Down Gumbo

    Sales Rep/customer Service Rep

    1 week ago

    Get Down Gumbo Carson, United States

    We are looking for a dependable, energetic, and vibrant sales person to sell our small but exceptional product line of Cajun cuisine at Farmers Markets. The ideal person for this job will be someone who appreciates and enjoys delicious food, has a well defined palate, can describ ...

  • Dorman Inc

    Automotive Customer Service Rep

    5 days ago

    Dorman Inc Reno, United States

    Automotive Customer Service Rep · Apply now · Date: May 25, 2024 · Location: Reno, NV, US · Company: Dorman Products · As a Automotive Tech Support Rep for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer or ...

  • NV Energy

    Customer Service Rep-CBA07

    5 days ago

    NV Energy Reno, United States

    Job Description · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: ...

  • NV Energy

    Customer Service Rep-CBA07

    5 days ago

    NV Energy Reno, NV, United States

    · NV Energy · Position Title: Customer Service Rep-CBA07 (Reno) · Job ID: 107075 · Location: Reno, NV · Facility: Sierra Plaza · Department: Call Centers - NVE North · Full/Part Time: Full-Time · Regular/Temporary: Regular · Travel Percentage: None · Description: Requirements · ...

  • NV Energy

    Customer Service Rep-CBA07

    4 days ago

    NV Energy Reno, United States

    NV Energy Position Title: Customer Service Rep-CBA07 (Reno) Job ID: Location: Reno, NV Facility: Sierra Plaza Department: Call Centers - NVE North Full/Part Time: Full-Time Regular/Temporary: Regular Travel Percentage: None Description: Requirements Would you like to join the pre ...

  • NV Energy

    Customer Service Rep-CBA07

    1 week ago

    NV Energy Reno, United States

    NV Energy Position Title: Customer Service Rep-CBA07 (Reno) Job ID: Location: Reno, NV Facility: Sierra Plaza Department: Call Centers - NVE North Full/Part Time: Full-Time Regular/Temporary: Regular Travel Percentage: None Description: Requirements Would you like to join the pre ...