- Operate various equipment for high-speed scanning, mail out, and metering of mail.
- Prepare and mail envelopes with correct passport and corresponding supporting documents.
- Box and archive files for storage purposes.
- Prior to distributing to applicants, print and review passport books for accuracy and quality.
- Process refund/reimbursement requests.
- Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports.
- Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training sessions, conduct office tours, etc.
- Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.
- Contact applicants to request necessary documents.
- Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application.
- Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.
- HS diploma or GED
- Three years of general office experience: follow a number of specific procedures in completing several clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; simple posting to individual accounts; opening mail; running mail through metering machines; and calculating and posting charges to departmental accounts
- Two years of experience utilizing a variety of office software, specifically Microsoft Office
- Capable of performing tasks while maintaining a high level of accuracy
- Ability to work in one place and traverse the office on a continuing basis
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SEASONAL Passport Support Associate II - Philadelphia, United States - CGI Technologies and Solutions, Inc.
Description
SEASONAL Passport Support Associate IICategory:
Administration
Main location:
United States, Pennsylvania, Philadelphia
Position ID:
J
Employment Type:
Full Time
Position Description:
CGI Federal is looking for experienced Support Associates to support the Philadelphia Passport Agency.
The ideal candidates should possess excellent communication skills, have experience in working with customers in a front facing capacity, and have the ability to work as a team in a fast-paced environment.
Your future duties and responsibilities:
o At the Information Station, ensure appointment is scheduled;
o Review passport application, photograph, identification and supporting documentation for completeness prior to adjudication;
o Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information.
Required qualifications to be successful in this role:
#PassportUS
Hourly Rate:
$18.47/hour
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role.
skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.
At CGI Federal we call our professionals "members" to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company
CGI Federal's benefits include:
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
401(k) Plan and Profit Participation for eligible members
Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits
Skills:
Microsoft Office
Multi-tasking
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life.
Your work creates value.
You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last.You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job.
Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills Clickhere (https://cgi-) to be directed to our site that is dedicated to veterans and transitioning service members.
CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.