- Coordinates Hospitality Request Forms and adds to the international hospitality folder
- Requests BSEW cottage stays when needed
- Plans and organizes the itinerary for international trade educational/incentive trips
- Inquires and reserves trade guests' hotels, restaurants, and activities
- Coordinates and books internal team members like winemakers (WMRF), brand team, grower relations and meeting rooms via email or required forms like Winemaker Request Forms
- Works with California Wine Institute /Napa Valley Vintners team when needed for planning, confirmation, and invoice follow-up
- Confirms all reservations and catering menus when needed
- Books transportation service for international trade guests or international team members when needed
- Proactively communicates with International Sales teams to understand their priorities for trade visits, including key brands and SKUs to highlight, and individual guest background and needs
- Works directly with Brand, Sales, and Winemaking teams to understand Brand strategies and priorities and create experiences and programs to showcase BSEW wines and educate trade guests
- Executes Sales and Internal requests for guest visitations upon arrival in DFW properties as well as specific guest requests according to the Hospitality Request Form
- Submits Sample requests for each visit to collect required samples
- Communicates with Hospitality Team to confirm and prepare the wine samples for each trade visit
- Collects all tasting notes and put them on a QR code format for guests to scan and access
- Writes recap email to commercial team after each visit
- Assists in billing of departmental charges after guest departure
- Hosts the Trade Hospitality events at Black Stallion Estate Winery or Francis Coppola Winery
- Works with International Team, and Trade Hospitality Team to set up and tear down tastings and events
- Provides general support to the International Marketing Team
- Highschool diploma or GED equivalent; Associate's degree in business, marketing, or related subject preferred
- 2+ years of related experience
- International and/or wine industry experience a plus
- Must be extremely organized with impeccable attention to detail
- Excellent proactive planning, critical thinking and problem-solving skills
- Exceptional active listening, verbal and written communication skills
- Demonstrates excellent customer service and patience
- Must possess a friendly, professional demeanor and appearance
- Strong computer skills, MS preferred (Word, Excel, PowerPoint, Publisher)
- Working knowledge of the wine industry and/or culture
- Valid driver's license, vehicle and insurance required
- Acts in a manner reflective of the Company culture of High Moral Standards, Innovation and Continuous Evolution, Trust in Team, Continuous Improvement, and Sustainable Relationships
- Communicates, interacts, and works effectively with others; receptive to feedback and coaching; voices concerns in a constructive manner
- Demonstrates commitment to safety first; communicates safety concerns; promotes a safe work environment based on established safety standards and training
- Follows all Company policies and procedures
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Trade Hospitality Coordinator - Napa, United States - Delicato Family Wines
Description
Position Purpose
Under general supervision, the Temporary Trade Hospitality Coordinator - International provides integral support to the top-notch hospitality experience for all trade guests of Delicato Family Wines global business for the International Sales department. This position will provide administrative support, coordination, and hospitality assistance to the international sales and marketing team including processing and coordinating hospitality requests, arranging all trade hospitality samples and tasting notes, responding to personalized guest requests, planning educational trade visit itineraries and assisting in executing trade events.
Essential Duties
Minimum Requirements
Education and Experience
Knowledge, Skills, and Abilities
Certificates and Licenses
Work Standards
Additional Comments
Management retains the discretion to add to or change the duties of the position at any time.
California Pay Transparency Disclaimer: This is aNon-Exemptposition.The pay range for this position is $20.00to $24.00.
Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity andalignmentwith market data.
Delicato Family Wines offers its temporary employees a generous and comprehensive benefits package.The core health insurance component includes medical coverage. In addition you will be eligible to participate in the 401(k) plan with a generous company match, and sick time accrual.
Delicato Family Wines is an Equal Opportunity Employer.
California Pay Transparency Disclaimer: This is a Non-Exempt position. The pay range for this position is $16.25 to $25.00. It is not typical for an individual to be hired at or near the top of the range for their role. Actual placement within range will be contingent upon a number of factors, including but not limited to the candidate's qualifications, education, experience, internal equity and alignment with market data.
Delicato Family Wines is an Equal Opportunity Employer.
