IT Support Escalation - Fort Lauderdale - L7 Solutions

    L7 Solutions
    L7 Solutions Fort Lauderdale

    5 days ago

    Description

    IT Support Escalation Solve Complex IT Challenges at L7 Solutions

    L7 Solutions, a leader in IT and cybersecurity, is seeking an experienced IT Support Escalation to handle advanced technical issues and provide top-tier support. In this role, you'll troubleshoot complex problems, assist frontline technicians, and ensure seamless IT operations for our clients.

    Competitive Pay + Career Growth Opportunities Work with Advanced IT & Cybersecurity Solutions Collaborative, Fast-Paced Environment

    If you're a skilled IT professional ready to take on challenging support cases, apply today

    As a member of our team, you will be responsible for providing remote and on-site support for PCs, networking equipment, servers, firewalls, and desktop software. You will also be an escalation point for difficult-to-solve issues and expected to perform a wide range of IT support tasks.

    The ideal candidate should possess excellent communication skills and be willing to work with clients and staff from technical to non-technical backgrounds. You must have the ability to work in a team environment and take ownership of tasks and projects.

    Basic Functions:

    • Provide IT support relating to issues with internal systems and network infrastructure.
    • Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
    • Support services for virtualization technologies: VMware, Citrix, and Microsoft.
    • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
    • Administer hosted and cloud solutions for customers using technologies that meet their requirements.
    • Support disaster recovery solutions.
    • Remote access solution support: VPN, Terminal Services, and Citrix.
    • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
    • Document maintenance for all computer systems and network infrastructure.
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

    Additional Duties and Responsibilities:

    • Improve customer service, perception, and satisfaction.
    • Escalate service or project issues that cannot be completed within agreed service levels.
    • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
    • Document internal processes and procedures related to duties and responsibilities.
    • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
    • Assist with projects as needs dictate and drive completion of deliverables on his/her own as needed.
    • Also responsible for assisting in the maintenance of the design and integrity of the internal systems, including customer-facing hosted and cloud environments.

    Knowledge, Skills, and Abilities:

    • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
    • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
    • Diagnosis skills of technical issues.
    • Ability to multi-task and adapt to changes quickly.
    • Technical awareness: an ability to match resources to technical issues appropriately.
    • Service awareness of all organization's key IT services for which support is being provided.
    • Understanding of support tools, techniques, and how technology is used to provide IT services.
    • Typing skills to ensure quick and accurate entry of service requests.

    Benefits:

    • 401K with company match
    • Mobile phone reimbursement
    • Competitive salary based on experience and qualifications
    • Health, vision, and dental benefits included
    • Mileage reimbursement
    • Performance-based incentives
    • Generous bonus levels
    • Full on the job training & support
    • Fun working environment and culture
    • Great opportunity for advancement
    • PTO

    Compensation Range: $55K - $65K, depending on experience and qualifications.

    Join L7 Solutions and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights


  • Work in company

    IT Support Escalation

    Only for registered members

    L7 Solutions seeks an experienced IT Support Escalation to handle advanced technical issues and provide top-tier support. · ...

    Fort Lauderdale $55,000 - $65,000 (USD)

    1 month ago

  • Work in company

    IT Support Escalation

    Only for registered members

    We are seeking an experienced IT Support Escalation to handle advanced technical issues and provide top-tier support. In this role, you'll troubleshoot complex problems and ensure seamless IT operations for our clients. · Provide IT support relating to issues with internal system ...

    Fort Lauderdale, FL

    1 week ago

  • Work in company

    IT Support Escalation

    Only for registered members

    L7 Solutions is seeking an experienced IT · Solutions is seeking an experienced IT support escalation to handle advanced technical issues and provide top-tier support. · 401K with company match · Mobile phone reimbursement · ,Competitive salary based on experience and qualifica ...

    Fort Lauderdale, FL

    3 weeks ago

  • Work in company

    HR Operations

    Only for registered members

    This role exists to create operational relief and leverage - ensuring HR work is handled confidently, investigations are managed correctly, and leadership is no longer the bottleneck for day-to-day execution. · The HR Operations & Investigations Manager is responsible for managin ...

    Fort Lauderdale $50,000 - $80,000 (USD) per year

    1 week ago

  • Work in company

    Desktop Support Analyst

    Only for registered members

    The Desktop Support Analyst provides advanced, hands-on, on-site, · technical support to Auxis' and Auxis' clients' end users and serves as an escalation point for incidents · and service requests initially handled by the Service Desk.Advanced End-User & Desktop Support · Serve a ...

    Fort Lauderdale

    3 weeks ago

  • Work in company

    LPN (SNF)-Miami, Pompano, Plantaion

    Only for registered members

    The Behavioral Health Coordinator (BHC) is responsible for providing on-site behavioral health coordination and support for patients enrolled in Psych Health Associates' Behavioral Health Integration (BHI) program. · This role manages an assigned caseload across multiple post-acu ...

    Fort Lauderdale $22 - $32 (USD)

    4 weeks ago

  • Work in company

    Commercial Loan Operations Manager

    Only for registered members

    This is a banking position-must have commercial loan related experience. We are seeking an experienced Loan Operations Manager to lead the daily functions of a loan operations team and ensure efficient accurate execution across the loan lifecycle. · The Loan Operations Manager pl ...

    Fort Lauderdale

    4 weeks ago

  • Work in company

    Agent Resolution Specialist

    Only for registered members

    The Agent Resolution Specialist role is responsible for providing immediate and expedient support via Microsoft Teams or Slack to the Contact Center Agents. · This includes troubleshooting complex reservation and guest facing issues and advising the Contact Centre Agents on the a ...

    Fort Lauderdale

    1 week ago

  • Work in company

    Supply Planning Coordinator

    Only for registered members

    The Supply Planning Coordinator executes key transactional and inventory control activities ensuring service supply readiness. · Maintains ERP/Salesforce data integrity. · Supports clean financial and planning signals. · ...

    Fort Lauderdale

    1 week ago

  • Work in company

    Social Listening Analyst

    Only for registered members

    Job Description · One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience oth ...

    Fort Lauderdale

    3 days ago

  • Work in company

    Social Listening Analyst

    Only for registered members

    One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can't. ...

    Fort Lauderdale Full time

    4 days ago

  • Work in company

    Accounts Payable Supervisor

    Only for registered members

    A growing organization is seeking a high-performing Accounts Payable Lead (or Senior Accountant with strong AP ownership) to step into a key role supporting the Finance & Accounting function. · ...

    Fort Lauderdale

    2 weeks ago

  • Work in company

    Customer Service Representative 14/hr

    Only for registered members

    We are a strategic partner with the world's leading companies, bringing solutions and enhancing customer experience during each interaction. · We are looking for a Customer Service Representative to join our family. You will be the eyes and ears for our team, fielding customer in ...

    Fort Lauderdale Freelance

    1 month ago

  • Work in company

    Team Member Care Coordinator

    Only for registered members

    Serves as the first point of contact for employee inquiries through case management tools and other service channels. Provides clear and consistent information related to HR policies, procedures, and common employee questions using approved resources and knowledge articles. · ...

    Fort Lauderdale Full time

    4 weeks ago

  • Work in company

    Senior Manager Guest Experience and Onboard Resolution

    Only for registered members

    +The Sr. · Manager, Guest Experience & Onboard Resolution is responsible for leading the delivery of exemplary service standards... · +Master's degree preferred, Bachelor's degree required, · 3-5 years experience in communicating through all medium with Director level and above ...

    Fort Lauderdale

    1 month ago

  • Work in company

    Desktop Support Technician

    Only for registered members

    We are seeking an experienced Desktop Support Specialist with a minimum of 2-3 years of hands-on experience in desktop support. The ideal candidate will have strong troubleshooting skills and excellent communication. · Provide Tier 1–2 technical support for desktops, laptops, pri ...

    Fort Lauderdale

    2 weeks ago

  • Work in company

    Technical Support Supervisor

    Only for registered members

    Job summary The Technical Support Supervisor at Quick USA is responsible for leading and coordinating all technical support and service activities related to Quick Group marine products in the United States and selected international markets. This role combines strong hands-on te ...

    Fort Lauderdale

    1 month ago

  • Work in company

    Service Delivery Manager

    Only for registered members

    Job Summary · A Service Delivery Manager (SDM) is a trusted advisor to Auxis' customers, providing valuable guidance around operations and optimizing their IT infrastructure through quality Service Delivery Management. The SDM provides the necessary client liaison support and dai ...

    Fort Lauderdale

    2 days ago

  • Work in company

    Senior Manager Guest Experience and Onboard Resolution

    Only for registered members

    + The Sr. Manager Guest Experience & Onboard Resolution is responsible for leading the delivery of exemplary service standards provided by their team to guests travel advisors internal team members vendors and frontline through senior management in their efforts to drive onboard ...

    Fort Lauderdale Full time

    1 month ago

  • Work in company

    2nd Shift Warehouse Coordinator

    Only for registered members

    The Supply Planning Coordinator - Service Operations is responsible for executing key transactional and inventory control activities that ensure service supply readiness and accurate system alignment.Executing key transactional and inventory control activities to ensure service s ...

    Fort Lauderdale

    1 week ago

  • Work in company

    Sr Dir, IT Service Operations

    Only for registered members

    The Senior Director of IT Service Operations provides executive-level strategic and operational leadership for all technology support services across Charter Schools USA and related companies and stakeholders. · ...

    Fort Lauderdale

    2 weeks ago

Jobs
>
Fort Lauderdale