Customer Service Representative - Hoffman Estates, United States - Mr. Rooter of Cook County

Mr. Rooter of Cook County Hoffman Estates, United States

1 week ago

Description

Job Description

As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner
Prioritize and coordinate the scheduling of services
Coordinate delays in schedule with customers and service technicians
Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Must be able to type a minimum of 50 wpm

We are actively interviewing for this position - Apply today and our hiring manager will follow up

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