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Operations Supervisor
4 weeks ago
Central Transport Oklahoma City, United StatesCentral Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for over 90 years. With over 200 locations around the c ...
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Senior Operations Supervisor
3 weeks ago
BioSpace, Inc. Oklahoma City, United StatesJob Details · Company Description · AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key t ...
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Supervisor - Operations
2 weeks ago
Energy Transfer Equity Oklahoma City, United StatesAre you interested in joining our team? Chat with our digital assistant to learn more about our company and apply right from your mobile device · Text ETP to 25000 to get started · or apply through this web posting if you prefer. · We value all of our employees who make our gro ...
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2nd Shift Operations Supervisor
2 days ago
O'Neal Steel Oklahoma City, United StatesO'Neal Steel is currently seeking a 2nd Shift Operations Supervisor for our facility in Oklahoma City, OK. · The role of the Operations supervisor is to supervise the processing, loading and shipping of all orders to meet the customers' quality and delivery expectations, while m ...
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2nd Shift Operations Supervisor
15 hours ago
O'Neal Industries Inc. Oklahoma City, United StatesO'Neal Steel is currently seeking a 2nd Shift Operations Supervisor for our facility in Oklahoma City, OK. · The role of the Operations supervisor is to supervise the processing, loading and shipping of all orders to meet the customers' quality and delivery expectations, while m ...
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Operations Supervisor
3 weeks ago
Threshold Climbing Gym Oklahoma City, United StatesEssential Job DutiesPerform all work related to facility maintenance of gym. I.e., HVAC, plumbing, electrical, and general upkeep of fitness equipment. · Provide excellent customer service to climbers of all skill levels and promote positive and encouraging climbing experiences ...
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Operations Supervisor
2 weeks ago
Central Transport Oklahoma City, United StatesCentral Transport LLC is one of the nation's most reliable and technologically advanced LTL (Less-than-Truckload) carriers to date. We are privately owned and have been servicing manufacturing & retail companies of all sizes for over 90 years. With over 200 locations around the c ...
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Night Operation Supervisor; Sunday
1 week ago
McKesson Corporation Oklahoma City, United StatesMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you a ...
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Supervisor, Operations I
3 weeks ago
ABF Freight Oklahoma City, United States Paid WorkNow is your chance to join one of the country's largest and most trusted LTL carriers: ABF Freight is looking for new team members across the country · ABF Freight, an ArcBest company, is an exceptional company where driven people have rewarding careers. Our pace of expansion me ...
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Supervisor, Electric Operations
1 week ago
Eversource Energy Oklahoma City, United StatesThis is a shift position. Position will be required to work the afternoon shift, 2:00 PM -12:00 AM. · Provides leadership to ensure the safe, timely and efficient completion of work efforts relating to the construction, operation, maintenance, and emergency restoration of the el ...
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Supervisor Customer Operations
2 weeks ago
OG&E Oklahoma City, United States Full timeJOB INFORMATIONJob Title: Supervisor Customer Operations · Job Code: 126110 · Pay Grade: 55 · JOB SUMMARY · Equal Opportunity Employer - Minorities, Women, Individuals with DisABILITIES & Veterans Encouraged to apply. · Plans, organizes and directs the Customer Operations of the ...
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2nd Shift Operations Supervisor
4 days ago
O'Neal Steel Oklahoma City, United StatesO'Neal Steel is currently seeking a 2nd Shift Operations Supervisor for our facility in Oklahoma City, OK.The role of the Operations supervisor is to supervise the processing, loading and shipping of all orders to meet the customers' quality and delivery expectations, while maint ...
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Clinical Supervisor
3 weeks ago
Mercy Rehabilitation Hospital OKC South Oklahoma City, United States Full timeDescription · A career at Mercy Rehabilitation Hospital Oklahoma City South, a 36-bed inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Mercy, is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people wh ...
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Full Time: Ride Mechanic
3 weeks ago
Frontier City Oklahoma City, United States Full timeRIDE MECHANIC - OKLAHOMA CITY · JOB SUMMARY: · The Ride Mechanic will inspect, maintain, troubleshoot, repair, and refurbish amusement rides and their subsystems. This individual will ensure all rides and equipment comply with all operating standards and requirements. · ESSENTIAL ...
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Physical Therapist
4 weeks ago
Mercy Rehabilitation Hospital OKC South Oklahoma City, United States Full timeDescription · A career at Mercy Rehabilitation Hospital Oklahoma City South, a 36-bed inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Mercy, is more than a job. It's a chance to be a vital member of an interdisciplinary team caring for people wh ...
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SAIC OKLAHOMA CITY, United States Paid WorkDescription · PLEASE NOTE: This is NOT a UAS, UAV, RPV, or DRONE pilot position. · We are looking for an experienced, Full-time, Remote Pilot Operator (RPO) Supervisor to join the SAIC Controller Training Solutions (CTS) team at the FAA Academy in Oklahoma City, OK , supporting a ...
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Operations Supervisor
4 weeks ago
Waste Connections Edmond, United StatesWaste Connections is looking for an Operations Supervisor to join our team in Oklahoma City, OK. · Waste Connections is a large, publicly-traded solid waste services company that provides non-hazardous waste collection, transfer, disposal and recycling services in mostly exclusi ...
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Renewable Natural Gas Plant Technician(EO)
1 week ago
Waste Management Oklahoma City, United StatesAs an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. · Work at a BRAND NEW state of the art ...
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RN Circulator Supervisor
4 days ago
Integris Health Oklahoma City, OK, United StatesINTEGRIS Health Baptist Medical Center, Oklahoma's largest not-for-profit health system has a great opportunity for an RN Circulator Supervisor in Oklahoma City, OK. In this position, you'll be a part of our Surgery Center team providing exceptional work supporting the INTEGRIS H ...
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Medical Assistant or LPN
4 days ago
Integris Health Oklahoma City, OK, United StatesIntegris Health Baptist General Surgery Outpatient Clinic, Oklahoma's largest not-for-profit health system has a great opportunity for a Medical Assistant or LPN in the Oklahoma City, Oklahoma area with Dr Stone. In this position, you will work Monday through Friday, 8:00a – 5:00 ...
Operations Supervisor - Oklahoma City, United States - City of Springfield, Massachusetts
Description
Responsible for assisting with the efficient and effective operation of Springfield Emergency Communications (SEC), its resources, equipment and staff.Ensures work quality in accordance with the department's mission and standards, with a focus on standardizing processes and methods for dispatch operations.
This position reports to the CAD Operations Manager and is primarily responsible for the supervision of all personnel assigned to emergency call taking and dispatching duties at Springfield Emergency Communications (SEC).
This position serves as the shift's primary point of contact to Dispatch Administration, SEC staff, and external public safety departments.
Responsible for 24/7/365 oversight and direction of daily shift operations at SEC.Communicates with CAD Operations Manager to secure continuous organizational commitment and alignment.
Primary point of contact for dispatch administration and other public safety agencies.
Audits staff performance by reviewing 9-1-1 calls and dispatch recordings, ensuring proper protocols are being followed and calls are being appropriately dispatched.
Evaluates and analyzes dispatch processes to identify areas for improvements.Works with the CAD Operations Manager to ensure early identification of issues, determine potential resolutions, obtain the appropriate resources, communicate status, and track and resolve identified issues in a timely manner.
Working with the Training Coordinator, develops and implements a training curriculum for SEC Staff.Works with Dispatch Administration
in the investigation of incidents of improper response or policy and procedure violations
Prepares follow-up reports detailing incident facts and findings; determines appropriate action(s) to be taken.
Conducts counselling/retraining of staff and delivery of discipline.
Assists in identifying the impact of policies and procedures to ensure their continued validity.
Schedules staff to shifts, vacations, and other activities; approves leave requests in compliance with SEC leave guidelines and policies.
Creates and reviews statistical data which outlines department and employee performance; adjusts schedules as necessary to achieve performance goals.
Evaluates staff performance and monitors performance for quality control; provides feedback in coordination with Sr. QA/QI Analyst.
Provides monthly and annual evaluations of staff against approved position standards and takes appropriate actions
Assists with responses to citizens' questions, comments, and complaints in a courteous and timely manner. Responds in like to inquiries of a similar nature from public safety personnel
Working with the Training Coordinator and QA/QI, assists in coordination of initial and ongoing training of personnel by recognizing and analyzing strengths and weaknesses of staff.
Ensures the chain of command is notified of any situation that may affect the City.Monitors proper operations of all PSAP equipment.
Ensures security and operational integrity of SEC is maintained.
Performs other related duties and participates in special projects as assigned.
Knowledge of the capacity and function of SEC's 911 equipment, radio communications system, telephony system, recording equipment, computer aided dispatch system, departmental policies/procedures, and other resources and guides available to the Telecommunicator.
Familiar with principles of Emergency Law, Medical and Fire Dispatching, departmental policies and procedures, public safety communications principles, practices, techniques, and technology.
Excels in critical skills such as planning, prioritization, resource allocation, communication, collaboration, coordination of people and resources.Excellent interpersonal skills as applied to interaction with coworkers, dispatch shift supervisors, and the general public, sufficient to exchange or convey information and to receive work direction.
Working with the Training Coordinator and QA/QI, the ability to manage, direct, and supervise agency training, accreditation, and quality assurance programs, and personnel.
Knowledge of techniques, procedures, and methods used in the operation of a Public Safety Answering Point.Strong ability to initiate action and make rational, decisive decisions when required.
Proven ability to work with cross functional teams across all levels of the organization to optimize business; exceptional analytical and problem solving skills and proven track record of utilizing insights from data to drive change.
Advanced skills in verbal and written communication.Ability to maintain confidential information
Associate's degree from an accredited college or university.
Two (2) years experience as a Dispatcher, or four (4) years of any combination of education and experience.
Extensive specialized training or certification in communication center supervision/management or operations may be substituted for up to one year experience.
Proficiency in both Call Taking and Radio Operations required.Certification as an APCO Registered Public Safety Leader (RPL) and/or NENA Emergency Number Professional (ENP) preferred.
NENA Center Manager Certification Program certification preferred.
Communications Training Officer (CTO) certification required.
Communication Center Supervisor certification preferred; must be completed within one year of appointment.
Supervisory experience preferred.
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