- Translate technical and architectural complexities of a technical solution so that project stakeholders can easily understand.
- Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support.
- Support the organization's project management policy, practice, and methodology.
- Gathers requirements and documents these requirements for use within the project life cycle.
- Interacts with business representatives and other partners, including vendors, to ensure that requirements are accepted and well-known.
- Understands the source and use of key data and prepares analysis reports to enable design decisions.
- Participates in the creation of use cases and user expected results to ensure that software is delivered to end users with zero Severity 1 or Severity 2 defects.
- Provide timely and accurate progress information to project status reports.
- Authority to recommend changes to processes and procedures.
- Work with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
- Ensure system specifications meet the business unit expectations/requirements.
- Completes tasks under direction of senior team members and management.
- Accurately record and report their work efforts and uses corporate assets in a responsible manner.
- Ensure the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards.
- Maintains existing requirements to ensure that current-state needs are known.
- Ensure that technology solutions adhere to quality standards.
- Participate in the development of cost/benefit analysis.
- Other duties as assigned.
- Bachelor's Degree (in lieu of degree - 4 years of professional work experience)
- Ability to create sufficient documentation to ensure the supportability of their analysis.
- Demonstrates applied knowledge of one or more analysis and problem decomposition techniques.
- Solid analytical and problem-solving skills.
- Demonstrates good writing and documentation skills.
- Possesses good analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Demonstrates excellent communication skills.
- Work experience in the Aviation Security or Airport Operations realm.
- Familiarity with Amadeus, Sabre, or other GDS/CRS platforms.
- Experience developing technology stacks that support in-house or vendor solutions deployed and maintained on digital mobile platforms.
- Experience with database administration and SQL queries.
- Experience with SharePoint Online site administration.
- Familiarity with collaboration tools such as JIRA and Confluence.
- Familiarity with Tableau for report creation and automation.
- Familiarity with Snowflake or other data warehousing tool.
- Familiarity with Microsoft Visio or other diagramming tool.
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Associate Analyst, IT - Honolulu, United States - Hawaiian Airlines
Description
At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our 'ohanaand be a part of an exciting team of professionals dedicated to serving ourkama'?inaand introducing our islands to the world
Position Summary
This position will be an associate analyst role that will provide technical expertise and coordinate solution support to business partners primarily in our Corporate and Aviation Security department. Other departments supported are Safety, Emergency Response, and Training Administration. Job duties to include support of our internal security systems and governmental regulatory processes around passenger and crew travel.
Analysts provide analysis and reporting services in support of our Line of Business, Pillar, and Enterprise levels. This group also updates, maintains, and analyzes data from various enterprise tools. Analyst liaises with stakeholders to understand analysis and reporting needs and creates deliverables to enable the organization to meet its goals. The detailed work includes analyzing data, numbers and creating deliverables to enable summarizing, proposing, or updating the stakeholders. The individuals in this family should be excellent listeners, communicators (oral and written), and able to distill the key topics/components/issues from discussions.
Key Responsibilities
***In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country of citizenship and birthplace.
At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.
Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $58,000 - $68,000.
Preferred Qualifications
Now in its 95th year of continuous service, Hawaiian is Hawai'i's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawai'i and 15 U.S. gateway cities - more than any other airline - as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.
Consumer surveys by Cond Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai'i. The carrier was named Hawai'i's best employer by Forbes in 2022 and has topped Travel + Leisure's World's Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years as reported by the U.S. Department of Transportation.
The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai'i's hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.
Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available Follow Hawaiian's Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian'sLinkedInpage.
For media inquiries, please visit Hawaiian Airlines'online newsroom.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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