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    Usher-On Call - Atlantic City, United States - Ocean Casino Resort

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    Description

    Job Description

    Job Description

    About the Role

    The Usher reports to the Manager Box Office and is responsible for providing prompt, friendly and efficient service to our guests; including seating guests in the theaters, answering questions and other general inquiries.

    Position Responsibilities

    • Provide guests with a consistent level of friendly, impressive service that exceeds their expectations.
    • Control admission to events by taking tickets and checking proper credentials.
    • Greet and direct guests to their seats and be responsive to their needs, questions, comments, and complaints.
    • Occasionally assist in other areas such as removing portable chairs after some events, helping with clean up, or office/clerical work.

    Essential Functions

    • Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
    • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
    • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours

    Requirements

    • Experience as an usher or willingness and aptitude to learn the role
    • Strong guest service skills; including ability to converse with guests
    • Positive, personable, and outwardly friendly
    • Strong posture, facial expressions, and eye contact
    • Scheduling flexibility; to include nights and weekends
    • Ability to effectively communicate in English

    Benefits

    • Training & Development
    • Free Meal while on shift

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