Jobs

    Technical Support Specialist - Carlsbad, United States - Full Swing Golf

    Full Swing Golf
    Full Swing Golf Carlsbad, United States

    4 weeks ago

    Default job background
    Description

    Technical Support Specialist - Tier II (Launch Monitor)

    WFH Flexible Description Full Swing Simulators is the largest US-based producer of golf and sport simulators that has been chosen as the Official Licensee of PGA TOUR and the Official Simulator Partner of the Golf Channel. Full Swing is the only company that gives players patented dual-tracking technology, combining high-speed cameras and infrared light wave technology provide unmatched swing data and real-time ball feedback. Users can dynamically experience more than 13 sports including golf, featuring the world's most iconic courses with the most innovative software in golf simulation. Team Full Swing boasts PGA TOUR Players Tiger Woods, Justin Rose, Jordan Spieth, Gary Woodland, Brandt Snedeker, Jason Day, the LPGA's Brooke Henderson, the NBA's Steph Curry and the NFL's Patrick Mahomes.

    Being a part of Full Swing means joining a growing brand and team of people dedicated to innovating new experiences for golfers and athletes around the globe. Whether it is working on the most innovative technology in the industry, marketing our story with the best athletes in sports, selling to a growing audience that is looking for the latest in sports entertainment or helping our customers have the best possible experience, Full Swing has opportunities to be a part of a team that continues to develop and expand.

    We are looking for a highly motivated team player to join our Launch Monitor team As a **Launch Monitor** (LM) **Technical Support Specialist Tier II**, you will resolve complex issues requiring detailed systems and applications knowledge to both customers and Partners, manage case logs and resolutions, and maintain an exceptional level of customer service. In addition, you will work closely with our Development and QA teams to report issues discovered in the field and provide testing support for new LM features and enhancements.

    **Primary Functions**

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Diagnose, troubleshoot, and resolve LM and iOS issues over the phone in a fast-paced environment

    Create and document case history

    Manage case logs and resolutions

    Create Knowledge Base Articles based on case resolutions

    Follow up to ensure resolution and customer satisfaction

    Document and report bugs/issues discovered in the field

    Perform test verification/validation on new LM features and enhancements

    Create and execute test plans

    Requirements **Education, Experience & Skills**

    Technical or Computer related degree or equivalent experience and

    2 + years providing technical support (phone, email, chat) with strong trouble-shooting skills

    Technical experience with Apple iOS, including settings, updates, connectivity, TestFlight, troubleshooting, etc. on iPhone, iPad, and Apple Watch

    Ability to troubleshoot, diagnose, and resolve product and service issues in a timely and efficient manner

    Intermediate knowledge and troubleshooting skills for local area networks, Wi-Fi, and Bluetooth

    Familiarity with golf terminology (frequent golfer a big plus)

    Familiarity with QA test procedures

    Strong customer service and support skills

    Strong telephone skills

    Must be patient, self-motivated, detail oriented, and disciplined in time management

    Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced environment

    Follow up to ensure resolution and customer satisfaction

    **Preferred Education, Experience & Skills**

    Knowledge and use of ZenDesk, Salesforce, MS Office, Jira, and Confluence

    Ideal candidates play golf on a frequent basis and have a strong knowledge of the game, rules, etiquette, and terminology

  • Softworld, a Kelly Company

    Desktop Support Specialist

    2 weeks ago

    Softworld, a Kelly Company Carlsbad, United States

    The Service Desk Analyst role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessar ...

  • Malakye

    Customer Support Specialist

    4 weeks ago

    Malakye Carlsbad, United States

    ** Customer Support Specialist** · Carlsbad California · Required Experience: 0 year(s) ** Job Description** · Canyon Bicycles has a great opportunity open for a Customer Support Specialist to join the team at U.S. headquarters in Carlsbad, Ca. In addition to being a great job ...

  • Twist Bioscience

    Specialist, Customer Support

    4 weeks ago

    Twist Bioscience Carlsbad, United States

    **Specialist, Customer Support** · at Twist Bioscience USA - Carlsbad, CA Programmable DNA, the software of Life, is finally here Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. · We ...

  • JobTracks

    Computer Support Specialist

    3 weeks ago

    JobTracks Carlsbad, United States

    Purpose of JobThe Accounts Receivable Processor performs a variety of accounting and bookkeeping duties according to established policies and procedures.Job Duties and ResponsibilitiesReceive, verify and record accounts receivable transactions including wires, checks, and credit ...

  • Epsilon

    Program Support Specialist

    3 weeks ago

    Epsilon Carlsbad, United States

    Job Description · The Onboarding Administration team consists of on-site individuals that are categorized into set up & validation, quality control, and audit functions. These individuals are responsible for the onboarding, activation, maintenance, and monitoring of all dealershi ...

  • Ezoic

    Customer Onboarding Support Specialist

    4 weeks ago

    Ezoic Carlsbad, United States

    **Customer Onboarding Support Specialist** · Carlsbad, CA · Full-Time · Sales · Customer Onboarding Support Specialist · Ezoic is a Google Certified Publishing Partner that helps digital publishers improve revenue, traffic, SEO, website speed, infrastructure, regulatory comp ...

  • VetJobs

    Manufacturing Operations Support Specialist

    2 days ago

    VetJobs Carlsbad, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...

  • VetJobs

    Manufacturing Operations Support Specialist

    3 days ago

    VetJobs Carlsbad, United States

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, ...

  • Twist Bioscience Corporation

    Specialist, Customer Support

    1 week ago

    Twist Bioscience Corporation Carlsbad, United States

    **Specialist, Customer Support**at Twist Bioscience USA - Carlsbad, CA Programmable DNA, the software of Life, is finally here Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability.We are loo ...

  • Nortek Control LLC

    Tech Support Specialist

    4 weeks ago

    Nortek Control LLC Carlsbad, United States

    ** Tech Support Specialist** · **Job Category****:** Technical Support **Requisition Number****:** TECHS002244 Showing 1 location **Job Details** · **Description** · *Nortek Control has a great benefits package In addition to health care benefits such as medical, dental and vi ...

  • JobTracks

    Computer Support Specialist

    3 weeks ago

    JobTracks Carlsbad, United States

    Purpose of Job · The Accounts Receivable Processor performs a variety of accounting and bookkeeping duties according to established policies and procedures. · Job Duties and Responsibilities · Receive, verify and record accounts receivable transactions including wires, checks, a ...

  • Grand Pacific Resorts

    Help Desk Support Specialist

    1 week ago

    Grand Pacific Resorts Carlsbad, United States

    **General Description** · We are looking for a highly motivated individual to be a key member of our network and help desk support team. The position of Help Desk Support Specialist will be responsible for user support and customer service on company supported computer applicati ...

  • Nortek Control LLC

    Tech Support Specialist 1

    3 weeks ago

    Nortek Control LLC Carlsbad, United States

    ** Tech Support Specialist 1** · **Job Category****:** Technical Support **Requisition Number****:** TECHS02193 Showing 1 location **Job Details** · **Description** · **Summary:** · The Tech Support Specialist 1 will be responsible for providing a high level of professional t ...

  • Talentry, LLC

    IT Service Desk Support Specialist

    4 weeks ago

    Talentry, LLC Carlsbad, United States

    Job Description · Job DescriptionIT Service Desk Support Specialist · Carlsbad, CA (Onsite, eventual hybrid) · Direct Hire. 26-30//hr. · Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. ...

  • Talentry

    IT Service Desk Support Specialist

    3 weeks ago

    Talentry Carlsbad, United States

    IT Service Desk Support Specialist · Carlsbad, CA (Onsite, eventual hybrid) · Direct Hire. 26-30//hr. · Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role w ...

  • Dupont

    Manufacturing Operations Support Specialist

    5 days ago

    Dupont Carlsbad, United States

    DuPont Laird RandF Performance Materials, Interconnect Solutions, DuPont Electronics & Industrial · Carlsbad designs and manufactures RF Absorbing Materials, Electrically Conductive Elastomers and Maxair vent panels for use in Commercial Electronics The primary markets served are ...

  • Dupont

    Manufacturing Operations Support Specialist

    1 month ago

    Dupont Carlsbad, United States OTHER

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...

  • GenMark Diagnostics

    Customer Technical Support Specialist l

    4 weeks ago

    GenMark Diagnostics Carlsbad, United States

    **Customer Technical Support Specialist l** · **Department:** 3025 Customer Technical Support **Location:** Carlsbad, CA · **Internal Posting only:** · or **HEROES WORK HERE** · We deliver innovative, diagnostic solutions that improve the lives of patients and their families ...

  • Cascade Innovations

    Specialist for Occupational Safety

    1 week ago

    Cascade Innovations Carlsbad, United States

    Join us on the path to a healthy future in Carlsbad · We are pioneers, market leaders, and have over 3,800 professionals working at our 152 locations throughout Germany in occupational medicine, occupational safety, and health management. We support and advise our clients in crea ...

  • Mosaic Fertilizer LLC

    Geotechnical Specialist

    3 weeks ago

    Mosaic Fertilizer LLC Carlsbad, United States Full time

    The Mosaic Company (NYSE: MOS) is the world's leading integrated producer of concentrated phosphate and potash—two of the three most important nutrients in agriculture. We employ more than 13,000 people in six countries to serve farmers all over the world. Our Headquarters is in ...