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    Front Desk Assistant - Los Angeles, United States - Ciela Senior Living

    Ciela Senior Living
    Ciela Senior Living Los Angeles, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    About Ciela Senior Living:
    Ciela offers seniors a state-of-the-art community which features incredible 360-degree views, expansive outdoor spaces, floor-to-ceiling windows, light-filled residences, gourmet California cuisine, engaging activities and a robust wellness program designed by Los Angeles' top health professionals.

    Front Desk | Receptionist | Job Description

    Purpose:
    To maintain the front desk area with an attitude of customer service, and to help create a positive first impression of the community, ensuring that residents, families, guests, and telephone callers are addressed promptly and treated in a courteous and friendly manner.

    Minimum Eligibility Requirements:


    • Previous experience in a receptionist or customer service role

    • Previous experience in a senior living environment preferred.

    • Must possess strong interpersonal communication skills.

    • Proficiency in basic computer skills, including Word and Excel.

    • Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, guests, and other team members.

    • Must be detail oriented and possess strong organizational skills.

    • Must meet all health-related requirements pertaining to State licensure.

    • Must maintain current CPR/First Aid credentials.

    • Must maintain current Food Handlers credentials.

    • Must maintain annual Continuing Education Credits.

    • Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.

    • Subject to pre-employment screening including physical, drug and TB testing and criminal clearance.

    Essential Functions:

    Front Desk Reception

    • Answers the telephone promptly and addresses caller questions in a courteous and professional manner.

    • Takes accurate and thorough telephone messages or directs the caller to the appropriate voicemail as requested to do so.

    • Greets and interacts with residents, family members, guests, and team members in a friendly and positive manner and directs them to the appropriate person or location, as necessary.

    • Responds to emergency calls from residents and alerts appropriate team members in a timely manner.

    • *Depending upon the community's Café / Bistro operation; may be responsible for ensuring cleanliness, availability of beverages and snacks and maintaining appropriate inventory levels at the direction of the Business Office Manager.

    Marketing

    • Responds to inquiry calls from prospective residents in a timely and professional manner.

    • Creates a positive first impression of the community by maintaining a neat and tidy reception area and presenting self in a professional manner in terms of conduct and appearance.

    • Conducts community marketing tours as needed.
    Administrative

    • Assists with projects and reports to support department directors as needed, and at the direction of the Business Office Manager

    • Assists with meal service in the dining area as needed.

    • Responsible for locking the community at the determined hour in the evening.

    • *Depending upon the community's mail delivery procedures, may be responsible for sorting and distribution of resident and community mail at the direction of the Business Office Manager.

    Other

    • Attends all required team member meetings and in-service training sessions.

    • Upholds Residents' Rights as defined by state regulations and by Company policy, at all times.

    • Supports and upholds all other Company policies, and the service philosophy.

    • Reliable and Predictable Attendance.

    • Other duties as assigned.

    Starting Salary Range $ $23.50 per hour

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