Front Desk Agent - Rehoboth Beach, United States - Surf Club Hotel

Description

The Front Desk Agent is a member of the Front Office team


Responsibilities include:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.

As part of this job, this individual is required to:

demonstrate good computer skills; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor.

Flexibility to work days, nights, weekends, and holidays as needed is a must.


DUTIES AND RESPONSIBILITIES

This position is responsible for:

handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Job Types:
Full-time, Part-time


Pay:
$ $17.00 per hour


Schedule:

• Day shift
• Evening shift

Work setting:

• Inperson

Work Location:
In person