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    front of house - New York, NY , USA, United States - Vic's

    Vic's
    Vic's New York, NY , USA, United States

    2 weeks ago

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    Description
    The Bowery Group: Server Job Description

    Position: Server

    FLSA Designation: Non - Exempt

    Reports to: FOH Management

    Position Description:

    As a Server you are responsible for a positive interaction with all guests while serving them in a friendly and hospitable manner. You will play an integral role within the guest experience ensuring that they feel welcomed and accommodated the entire time.

    Essential Functions and Basic Duties:
    • Processes guests' orders to ensure all items are adequately prepared on a timely basis.
    • Communicates with managers, host/hostess, bus persons, kitchen staff, bartender and coordinates the entire station to ensure guest satisfaction with food, beverage, service, and hospitality
    • Interacts with every guest in a professional, friendly, and hospitable manner
    • Attends all mandatory pre-shift meetings
    • Completes all opening, closing, and side work tasks thoroughly and promptly
    • Accurately accounts for all sales, discounts, promotions, and tip reporting in the POS system according to company cash handling procedures
    • Exhibits positive, approachable body language
    • Commits to regular, reliable attendance and all scheduled training sessions and meetings are required.
    • To protect the restaurant and diners by adhering to to New York State and City local laws including sanitation, safety, and alcohol beverage control policies
    • Adhering to Bowery group standards and expectations
    • Ability to help support the Barista station ie: making espressos and cappuccinos if necessary
    • Ability to train incoming hires
    Specific Job Knowledge, skills, and abilities:
    • Ability to stand and walk up to 12 hours
    • Bi-Lateral manual dexterity as required to handle, touch and feel, and reach with hands and arms
    • Ability to talk and hear clearly
    • Able to carry hot and cold plates
    • Ability to stoop, kneel and crouch
    • Ability to taste and smell
    • Ability to frequently lift and/or move up to 20 pounds
    • Ability to utilize close, distance, color and peripheral vision, as well as depth perception and to adjust focus
    • Ability to work in a fast-paced work environment and deliver orders in a timely manner
    • Willingness to work at peak hours, which may include evenings, holidays, and weekends
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and ratios
    • English fluency
    • Ability to effectively present information and respond to questions from groups of managers, staff, guests and the general public
    • Effective verbal, written and interpersonal skills to communicate positively
    • Strong problem-solving acumen
      • Has knowledge of beverage service
    Qualifications Standards:
    • High school graduate or equivalent
    • Two - three years in a high-volume, fine-dining restaurant
    • Basic knowledge of dining room and service procedures
    • Sexual harassment training required
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