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Draper

    Customer Service Specialist - Draper, United States - Lifewave Corporate

    Lifewave Corporate
    Lifewave Corporate Draper, United States

    3 weeks ago

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    Description

    LifeWave Inc. is located in Draper, UT. We are looking for experienced and highly motivated Inbound Customer Services Representatives to join our team. This position plays a vital role in supporting LifeWaves customers through various media outlets such as phone, e-mail, chat, and social media. The right individual will have experience in customer service and sales and thrive in a collaborative and ever-changing environment and is excellent at building rapport and trust with co-workers and customers alike.

    • Full-time position (40 hours a week)
    • Must work on-site
    • Monday thru Friday (no weekends)
    • Casual dress

    What you'll do

    • Have a customer-centric attitude while assisting our customers with every interaction
    • Become an expert regarding our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries
    • Generate and submit new product orders for existing and new customers
    • Work with internal partners and customers to identify and resolve customer facing challenges
    • Connect with customers by building meaningful relationships that support business success

    What you need

    • 2+ years of customer service experience preferred
    • 1+ years of contact/call center experience preferred
    • Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
    • Proficient with CRM, telephony, and online applications
    • Minimum of 35 WPM
    • Fluency in languages other than English welcome
    • Availability to work a Full Time schedule
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