Jobs
>
New York City

    IT Support Specialist - New York, United States - Akin Gump

    Akin Gump
    Akin Gump New York, United States

    2 weeks ago

    Default job background
    Description

    Location: New York

    Schedule: 11:00 AM to 7:00 PM

    FLSA: Non-Exempt

    Position Type: Full-Time/Regular

    Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking an IT Support Specialist in the Information Technology department, reporting to the Regional IT Support Manager.

    The role will reside in the New York office and will be responsible for the day-to-day support of computer operations of the office. The IT Support Specialist is expected to perform all responsibilities with a commitment to providing superior service to the firms attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the IT Support Specialist must fulfill the needs of the firm in a manner which is consistent with the Firms Core Values.

    Key responsibilities of this position include:

    + Provide direct technical support (Level 1 and Level 2) for computer system users in the office.

    + Support and troubleshoot both computer and telecommunications-related issues: software, hardware, network devices, printers, and smartphones.

    + Handle tickets escalated from the Help Desk in a timely manner. Provide follow-up to users after initial visit. Retain ownership of own assigned tickets and update ticket logs daily.

    + Lead projects as assigned by the Regional IT Support Manager. IT projects include but are not limited to software upgrades, computer set-ups, phone upgrades and end-of-lease equipment returns.

    + Set-up audio/visual and other presentation needs in conference rooms.

    + Assist with training system users as required on all aspects of computer Technology.

    + Participate in application testing.

    + Participate in the weekly rotation of the after-hours department cell phone and provide after-hours support.

    + Maintain accurate equipment inventory by following policies and with direction from the Regional IT Support Manager.

    + Maintain and improve technical skills and abilities through continuing professional education and certifications.

    Core Applications and Hardware:

    + MS Office 365

    + Desktop and Laptop computers

    + MS Outlook

    + Smartphone devices (Apple, Android)

    + Litera ChangePro

    + Printers Xerox, Lexmark and Hewlett Packard

    + NetDocs

    Qualifications (Experience, Knowledge, Skills & Abilities):

    + High School Diploma or equivalent

    + At least a two-year college degree or technical school diploma is preferred; however substantial experience can substitute for education

    + A minimum of three years experience in IT operations, preferably in a law firm environment

    + Excellent oral and written communication skills

    + Ability to read, comprehend and follow instructions

    + Ability to communicate with attorneys and staff in an effective, non-technical manner

    + Strong technical knowledge in relevant areas

    + Demonstrated ability to train computer system users in one-on-one settings

    + Ability to manage multiple priorities and adjust to changing priorities in a professional manner

    + Willingness and ability to assume new tasks and responsibilities

    + Proven ability to maintain and update technical knowledge and skills

    + Strong service orientation, and an ability to establish and maintain effective working relationships with users, peers, office and firm management, and outside business partners

    + Ability to work well under pressure, facilitate solutions, and meet deadlines and milestones for projects assigned

    + Commitment to professional growth and development

    The base salary range for this position in New York is $70,000 to $80,000. Additional information about benefits and rewards can be found here ) .

    Akin Gump Strauss Hauer & Feld LLP participates in E-Verify for purposes of verifying employment eligibility

    #LI-DNI

    Required SkillsRequired Experience

  • beBee Professionals

    Customer Support Specialist

    2 weeks ago

    beBee Professionals New York City, United States Full time $45,000 - $65,000

    About beBee: · beBee is a revolutionary professional networking platform that enables professionals to connect genuinely across different industries, share knowledge, insights and opportunities. Our mission is to create an environment where our members can grow both personally an ...

  • Mediaform Informationssysteme GmbH

    Application Support Specialist

    4 weeks ago

    Mediaform Informationssysteme GmbH New York, United States

    Willkommen bei der Mediaform Unternehmensgruppe Seit über 30 Jahren sind wir in der DACH-Region führende Experten für Datenerfassungs-, Kennzeichnungs- und Auto-ID-Systeme. Mit starken Produkten und innovativen Lösungen schaffen wir Impulse und Mehrwerte im Gesundheitswesen und d ...

  • HIKINEX

    IT Support Specialist

    3 days ago

    HIKINEX New York, United States Full time

    We are looking for a proactive and skilled IT Support Specialist to join our dynamic team. This role is crucial in maintaining and enhancing the IT infrastructure across our three sister companies to ensure seamless IT operations organization-wide. · Key Responsibilities: · Pro ...

  • UnitedHealth Group

    Patient Support Specialist

    3 weeks ago

    UnitedHealth Group New York, United States

    Provide excellent customer service, resolve patient accounts accurately and timely, research and resolve outstanding patient balances, attend internal education sessions, and advocate for patients regarding complaints or billing issues. ...

  • TEKsystems

    IT Support Specialist

    2 weeks ago

    TEKsystems New York, United States Contract

    Description: · The technician will be responsible for installing, configuring, imaging, supporting and maintaining end-user desktops, laptops, mobile devices (iPhones and iPads), printers, etc. They will be responsible for troubleshooting desktop OS, software and applications in ...

  • FusionTech

    IT specialist for system integration and support

    2 weeks ago

    FusionTech York, United States

    About the Company · Our motto: Good advice - better life. We support people in need of care and their families with our home care expertise and are one of the leading direct providers for the supply of medical consumables and aids. Over customers nationwide appreciate the high le ...

  • Enfusion Systems

    IT Support Specialist

    12 hours ago

    Enfusion Systems New York, United States

    **IT Support Specialist** · at Enfusion New York, New York, United States Enfusion is a pioneer in developing innovative, native cloud investment management software, analytics, and managed services for asset managers and hedge funds around the globe. We underpin the investment ...

  • dv01 Digest

    IT Support Specialist

    12 hours ago

    dv01 Digest New York, United States

    **IT Support Specialist** · at dv01 New York, NY (Remote) * Provide technical support services to internal end users remotely with problems or issues related to information technology services including but not limited to applications, workstations, collaboration services, and n ...

  • Inspir Carnegie Hill

    IT Support Specialist

    3 weeks ago

    Inspir Carnegie Hill New York, United States

    IT Support Specialist · Maplewood senior living's new Insp?r brand of world-class, urban senior living properties is now hiring an IT Support Specialist for its new Insp?r | Carnegie Hill property, set to open in early 2020. Located on the Upper East Side, this 23 story, 215 uni ...

  • Liberty Personnel Services, Inc

    IT Support Specialist

    5 days ago

    Liberty Personnel Services, Inc New York, United States

    Job Description · Job DescriptionIT SUPPORT SPECIALIST · Dynamic and growing general construction company is seeking an IT Support Specialist. · Responsibilities: · Respond to service requests while on call · Answer Service Desk telephone and respond accordingly to callers inqui ...

  • LeadStack Inc.

    IT Support Specialist

    4 weeks ago

    LeadStack Inc. New York, United States

    LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to par ...

  • MTS Pro Services

    IT Support Specialist

    1 week ago

    MTS Pro Services New York, United States

    Job Description · Job DescriptionAttention gamers and musicians, hard core tech geeks and vegan mountaineers: MTS Pro Services is made up of an amazing array of people, and if you have strong opinions about the Prequels, spaces vs. tabs or iOS vs. Android, MTS might be the place ...

  • Cedar Inc.

    IT Support Specialist

    12 hours ago

    Cedar Inc. New York, United States

    **IT Support Specialist** · at Cedar New York HQ **The Role** · Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps tackle the critical challenges of patient billing and payment. Our techno ...

  • Alcority

    IT Support Specialist

    2 hours ago

    Alcority New York, United States

    **IT Support Specialist** · at Alcority New York, NY The IT Support Specialist will play an essential role in our infrastructure team by providing end-user support (Tier 1 and 2) and facilities IT (Networking/WiFi, Security, Audio/Video Conference Rooms) support. He/she/they wil ...

  • Moog

    IT Support Specialist

    12 hours ago

    Moog New York, United States

    **IT Support Specialist** · *As a government contractor, vaccination against Covid-19, or an approved religious/medical exemption, is a condition of employment for all U.S. employees.* · **Moog Space and Defense Group** is the premier motion and flow control solutions provider ...

  • Eclaro

    IT Support Specialist

    3 weeks ago

    Eclaro New York, United States

    IT Support Specialist · Job Number: · Help people live their best lives. Eclaro is looking for IT Support Specialist for our client in New York, NY. · Eclaro's client runs a continuous, dynamic, and first-rate delivery of IT services to the public sector - giving people greater ...

  • Simons Foundation

    IT Support Specialist

    12 hours ago

    Simons Foundation New York, United States

    Reporting to the Senior Manager, IT Operations, the IT Support Specialist will be responsible for providing day-to-day IT support for foundation community members, including desktop computers, laptops, mobile devices, wired and wireless networks, software and cloud services. · T ...

  • Highlight Health

    IT Support Specialist

    3 weeks ago

    Highlight Health Newark, United States

    Job Description · Job DescriptionAre you passionate about technology and security? Do you want to work with a diverse team? Do you want to contribute to the fight against costly medical bills? If you answered yes to these questions, then you might be the perfect fit for our IT Su ...

  • City of New York

    IT Support Specialist

    2 hours ago

    City of New York New York, United States

    Job Description · ***IMPORTANT NOTE: Only those currently serving as a permanent or probable permanent Certified IT Administrator (LAN/WAN) will be considered*** · The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all N ...

  • Thermo Fisher Scientific

    Technical Support Specialist II

    3 weeks ago

    Thermo Fisher Scientific New York, United States

    Provide technical support and customer service, contribute to service knowledge base, communicate with team members, diagnose and troubleshoot laboratory equipment, stay updated on product information and market changes. ...