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    Front Office I - Kingsport, United States - Holston Medical Group

    Holston Medical Group
    Holston Medical Group Kingsport, United States

    2 weeks ago

    Default job background
    Description

    If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.

    WHAT WE OFFER:

    • Company paid Life and Accidental Death and Dismemberment Insurance
    • Company paid Long Term Disability Insurance
    • 401(k) and Roth Retirement plan with Company Contributions
    • Medical, Dental, Vision, and additional Life and STD Insurance
    • Health Savings Account Plan with company contributions
    • Paid time off
    • Paid Sick time
    • Paid Holidays
    • Employee discounts
    • And more
    General Summary:
    The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group's quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.

    Opening Responsibilities:

    • Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nurses

    • Count money in opening drawer and log amount

    • Take the phones off the evening setting and follow-up on any messages left overnight

    • Unlock doors for the business day

    Check-In Responsibilities

    • Greet patients, vendors, or anyone within the office or on the telephone with a warm welcome

    • Data entry of patient demographics and insurance information

    • Ensure that patient insurance information is up-to-date and accurate/obtain current copy, as needed

    • Verify demographic information with patient

    • Update all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.

    • Provide HIPAA information to patient

    • Provide history form to patient if out-of-date

    • Provide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)

    • Verify insurance eligibility

    • Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

    • Generate router for patient

    • Enroll patients in follow my health

    • Supply patient with internet password, if requested

    Check-Out Responsibilities

    • Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and/or check-out)

    • Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients account

    • Schedule follow-up appointments

    • Verify all narcotic logs and ensure patient picking up prescription has a valid driver's license

    General Office Responsibilities

    • Answer incoming phone calls

    • Create detail specific tasks from patients for nurses and providers with preferred contact information

    • Answer general billing questions

    • Pick up documents to shred from within the office

    • Pick up documents to send to Scan from within the office, ensure properly labeled with medical record number

    • Distribute items from the fax machine (date stamp)

    • Key charges as necessary

    • Open and distribute mail

    • Ensure all medical records releases are completed and a valid Photo ID is obtained

    • Cross train in all areas of the front office when possible

    • May have to fill in at other HMG offices upon request based upon the business need on an occasional basis

    Closing Responsibilities:

    • Close out bank deposit following HMG procedures

    • Close out credit card machines for the day

    • Make sure all calls are cleared from que before logging out of the phone que

    • Forward phones to the evening setting

    • Close and lock all doors

    Education/Experience/Knowledge:

    • High School diploma or equivalent required

    • 1-2 years' experience in a medical office or customer service position, preferred

    • Proven success asking for payment, making change, and balancing a cash drawer

    • Working knowledge of managed care and overall understanding of HMO's and PPO's, preferred

    • Excellent customer service skills is a must

    "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."
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