Network Technician - Muncy, United States - Intrada Technologies

Description

• Help Desk - Responds to inquiries and requests for assistance with the Client's network, business and personal computer systems. Identify problems, troubleshoot and implement resolutions to assist users.
• Maintains the client's network servers, network infrastructure, peripheral devices and workstations. Monitor performance and maintain security of LANs. Work with multiple hardware and software platforms.
• Assesses network performance. Sets up and observes network systems and peripherals. Recommend and implement upgrades or improvements. Resolves network problems and offers technical assistance to users.
• Perform service pack, hot fix and security updates to servers, workstations, printers, network hardware such as routers, switches and firewalls.
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain the helpdesk tracking software
• Document internal procedures
• Assist with onboarding of new users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required

• Above Basic Comprehension of Network Setups and Configurations
• At least - 3 years of experience working in IT Service Team/MSP NOC Team Environment
• Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
• CRM Experience (ConnectWise, Autotask, TigerPaw)

• Perceived capacity to exude Personal Credibility and Professional Integrity
• Positive attitude, towards people and problems
• Ability to self-start, work independently and achieve high standards to meet multiple deadlines
• Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills 5. Above-par working capacity, to work in small and large projects with great attention to detail.
• Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
• Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
• Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
• Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations.

Work in this environment is considered medium physical work requiring the exertion of up to forty (40) pounds of force occasionally and up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.

• Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch and type for extended periods of time up to 10 hours.
• Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation and correspondence in all languages required by the job.
• Speak to individuals or groups of people with poise, voice control, confidence and professional integrity.
• Respond adequately to inquiries or complaints.
• Write using standard convention in all languages required by the job.
• Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone, )
• Use/interpret job related terminology, mathematical formulas and functions effectively and efficiently.
• Deal with people beyond giving and receiving instructions maintaining effective working relationships.
• Perform under stress, deal with persons acting under stress and adapt when confronted with emergency situations.
• Be sensitive to cultural differences among individuals and groups of persons.
• Safely operate a motor vehicle.
• Operate/use a variety of job specific office machines and other office equipment.
• Manage multiple high priority initiatives in a fast paced, highly technical environment.
• Successfully perform the planning, directing, reporting and administrative responsibilities of this position.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all employees within this class.