Service Writer - Wasilla, United States - Calista Brice Holding Company

Description

Yukon Equipment Inc.

Regular

Service Writer Wasilla, AK

Pay Range: $52,000 to $62,400

What does Yukon Equipment Inc. do?

Yukon Equipment specializes in sales of new and used construction equipment, repairs, rentals, parts, and service. Find everything you need for backhoes, excavators, skid steers, wheel loaders, bulldozers, equipment trailers, forklifts, and tractors.

What can you expect?

As the Service Writer, you will oversee the general operation of the Wasilla Service department while assisting the Territory Sales Managers (TSM) with sales and rental leads.

How will you do it?

• Work with Territory Sales Managers and customers to develop sales and service leads.
• Direct service technicians regarding customer and internal service work.
• Open and log work orders as necessary.
• Code external vendor invoices (shop supplies, sublet repairs) and bills for Anchorage branch processing.
• Prepare customer and internal work orders for closing by Anchorage Service Department.
• Maintain filing of closed work orders.
• Maintain and approve service technicians' time in timekeeping system.
• Direct parts and rental calls to the Anchorage branch.
• Coordinate with Anchorage branch for office supplies and administrative support.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

Supervisory Responsibilities

This position supervises the Wasilla Service Technicians.

Knowledge, Skills & Abilities:

• Excellent time management skills and ability to use time effectively during scheduled shifts.
• Ability to be consistently attendant and punctual.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and other technical documents.
• Ability to actively listen and provide high quality customer service.
• Ability to conduct business ethically with customers, vendors, and co-workers.
• Ability to communicate effectively with customers, and before a group of people.
• Ability to effectively supervise personnel.
• Good working knowledge of business software applications presently used by Yukon Equipment. Ability to learn new applications. Microsoft Office knowledge preferred.
• Ability to learn and understand the Company's Standard Operating Procedures (SOPs).
• Ability to be detail oriented and ensure work is completed in an accurate manner.
• Ability to think independently, suggest improvements to workflow, and present ideas and information in an efficient manner.
• Ability to work a flexible schedule.
• Basic working knowledge of mathematical skills such as addition, subtraction, multiplication, and division, using whole numbers, common fractions, and decimal points.
• Ability to follow and respond to management directions.
• Ability to complete tasks on time or provide follow-up with an alternate plan.
• Ability to maintain a professional appearance.
• Knowledge of construction equipment.
• Ability to work in a Native Corporation multi-business environment.

Who Is Yukon Equipment looking for?

Minimum Qualifications:

• High School diploma or GED equivalent is required.
• Minimum of five (5) years of service writing experience or related field.
• Valid state driver's license and be qualified to operate a vehicle under the conditions of Yukon's Driving Policy.
• Must be able to pass background check and drug screen.

More Reasons you will love working with Yukon Equipment:

• Competitive wages and bonus programs - We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
• Tuition reimbursement.
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance, AD&D.
• Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.
• Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
• 0-2 years 15 days
• 3-5 years 23 days
• 6-9 years 27 days
• 10-14 years 30 days
• 15-19 years 33 days
• 20 or more years 37.5 days
• 10 Regular Holidays, 1 Bonus - Work Anniversary "Floating" Holiday. Eligible after 1 year of service, must be taken within the calendar year.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.

*Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at

How do you apply?

Please visit our careers page at and select Yukon Equipment Inc under the company tab.

You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Yukon Equipment Inc? Simply reach out to

As an Equal Opportunity/Affirmative Action Employer, we believe in each person's potential, and we'll help you reach yours.

Join us and let's get started

For the full job description including physical and environmental demands please reach out to

PREFERENCE STATEMENT
Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT
Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION
It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.