- Salary offers above the minimum pay grade may be considered based on qualifications.
- Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis.
- This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.
- I understand and agree with the statements above.
- I do not agree with the statements above.
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Customer Service Specialist II - Naples, United States - Collier County, FL
Description
Salary: $19.71 HourlyLocation : Naples, FL
Job Type: Full Time, Regular
Job Number: 08747
Department: Growth Management Community Development
Division: Code Enforcement
Opening Date: 05/17/2024
Closing Date: 5/30/2024 11:59 PM Eastern
Job Summary
Provides clerical support and customer service in an assigned Division or program. Work involves preparing a variety of documents such as operational and administrative forms, reports, records, and summaries; entering data and retrieving information from division databases; maintaining automated and manual files; and assisting callers, customers and/or visitors.
Essential Functions
•Provides customer service and/or assistance to customers, County employees, vendors, contractors, and the public.
•Answers Division telephones; assists callers with questions regarding Division programs, services, or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate and takes messages.
•Receives, screens, and assists visitors and/or customers; provides information; and/or directs visitors to the appropriate staff member or Division; provides information regarding Division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from Division databases or records as requested.
•Provides forms, applications, receipts, or other documents to visitors/customers upon request. Assists customers with completing forms.
•Prepares Division records, reports, and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases, or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness; copies and distributes documents as appropriate.
•Prepares and processes administrative documents (i.e., payroll, accounts payable, invoices, etc.); prepares and processes program/operational documents (permits, work orders, project records, etc.); research, assemble and compile information needed to complete documents.
•Establishes, updates, and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data; research information from databases as requested; generates reports, logs and listings from databases; may include scanning paper documents into a digital database.
•Prepares and maintains Division files and records to include files of Division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other Divisions as necessary to complete Division records/files.
•Receives, dates, and distributes incoming mail. Prepares outgoing mail.
ADDITIONAL FUNCTIONS
•May be required to work on some County holidays.
•Performs other related duties as required.
Minimum Qualifications
•High school diploma or GED required.
•One (1) year of related experience.
•Fingerprinting required.
Supplemental information
Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.
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APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.
Do you possess a High school diploma or GED?
Do you have a minimum of one (1) year of related experience?
Do you have experience in administrative/clerical work and/or customer service?
Briefly describe your experience as it relates to this position.
Required Question
