Call Center Representative - Pullman, United States - InterCare Community Health Network

InterCare Community Health Network

Verified Company

Pullman, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

InterCare is a Federally Qualified Health Center which
MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

Have a passionate purpose.
Do worthwhile work.
Make a difference in people's lives.

InterCare is searching for a Full-Time Call Center Representative to join our team At InterCare, you'll find a rewarding and challenging work environment and a competitive compensation,
starting at $17.

50/hour and benefits package which includes:

vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long-term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

Work Schedule
Hours are
Monday through Friday from 10:
30 a.m. to 7:
00 p.m. during migrant season (May - October) and
9:
30 a.m. - 6:
00 p.m. the rest of the year. Days and work schedule may vary due to business need.
NO WEEKENDS NO MAJOR HOLIDAYS

Primary Accountability
Serves as first point of contact by answering incoming calls from patients, pharmacies, and other provider offices.

Description of Primary Duties & Responsibilities

Greets and assists callers.
Responds to phone inquiries and requests.
Routes calls to appropriate department or staff as needed.
Records phone messages in electronic system and tasks appropriate staff.
Deals effectively with difficult/emotional callers. Seeks assistance as needed
Escalates calls to management staff or clinical triage as warranted.
Schedules medical and dental appointments in electronic practice management system.
Obtains and enters accurate patient demographic and insurance information.
Schedules appointments in accordance with InterCare scheduling policy and procedure.
Responsible for calling and scheduling patients on recall list.
Communicates details of appointment to patient.
Keeps supervisor informed of patient demand and access concerns.

Requirements:

Description of Primary Attributes General Development

Requires strong customer service skills, conscientiousness, attention to detail, and multitasking ability.
Ability to maintain productivity and complete job duties with speed and accuracy.
Ability to deal effectively with a wide variety of people while developing strong working relationships.
Works as part of a team and assists the team in meeting productivity and quality goals.
Skill in motivation, selfdirection and punctuality.
Able to adjust to changing circumstances.

Professional and Technical Knowledge

Possesses a thorough understanding of customer service practices typically acquired through extensive practical experience.

Technical Skills

Proficient in electronic practice management systems.
Ability to use clerical and numerical skills to perform job duties.
Ability to generate letters, forms, and documents.
Ability to perform data entry, run reports, and operate common office equipment.

Communication Skills

Excellent verbal and written communication skills.
Ability to communicate in a clear effective manner.
Possesses excellent crosscultural communication skills and the ability to communicate effectively with patients and staff members at all levels.

Physical Demands
Job duties are performed in the typical office environment of the organization.

The environmental factors and/or physical requirements of this position include the following:

Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.
Requires good handeye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.