-
Systems Support Administrator
2 weeks ago
College of Saint Mary Omaha, United StatesSystems Support Administrator · College of Saint Mary strives to create a safe, inclusive educational environment where every person's worth and dignity is valued and nurtured. Applicants representing diverse backgrounds and experiences are highly encouraged to apply. · Are you ...
-
HVAC TB Customer Support Coordinator
6 days ago
Johnson Controls International Omaha, United StatesWhat you will do · Under general supervision from the Branch Operations Manager and / or Service Manager, assists with coordination of customer service requests, from order to cash, while maximizing technical resource productivity and profitability. Partners effectively with Ser ...
-
Information Systems Security Manager
2 days ago
Leidos Omaha, United StatesDescription · Leidos currently has an opening for an Information Systems Security Manager (ISSM) to work in our Omaha NE office. This is an exciting opportunity to use your experience assisting growing contract(s) mission and collaborate with a team of Information Assurance and ...
-
Travel Nurse RN
5 days ago
MedPro Healthcare Staffing Omaha, NE, United StatesMedPro Healthcare Staffing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Omaha, Nebraska. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/24/2024 · Duration: 13 weeks · 36 hours per wee ...
-
Johnson Controls International Omaha, United StatesWhat you will do · Perform HVAC Control systems programming, troubleshooting, installation, commissioning, and preventative maintenance as it is related to mechanical, electrical, and low voltage controls components · Respond to service and warranty calls using Johnson Controls c ...
-
General Clerk III
2 weeks ago
Katmai Corporation OMAHA, United StatesThe RSP General Clerk III is responsible for administrative functions in support of Warriors in the Recruit Sustainment Program (RSP). RSP General Clerk II - Is will perform all duties outlined in the Duty Task List to ensure successful execution of General Clerk, Clerk, Training ...
-
Safety and Environmental Coordinator
2 weeks ago
Lozier Corporation Omaha, United StatesThe Safety and Environmental Coordinator is responsible for the planning, development, and administration of safety and environmental programs. This role is a technical resource to management and employees regarding safety and environmental issues. T Environmental, Coordinator, S ...
-
Cashier - Part Time - Nebraska Medicine
1 week ago
Sodexo, Inc. OMAHA, United States Part timeThe Cashier works primarily in the retail operation, handling cash and credit transactions from Sodexo customers. Their main function is to accurately operate the cash register/ POS and complete the transactions. Provides support to the retail operat Cashier, Part Time, Medicine, ...
-
Youth Program Specialist
2 weeks ago
The Salvation Army in the Midwest Omaha, United StatesThe Youth Program Specialist provides support to the Youth Development Manager for the administrative and programmatic needs of youth programming. The Youth Program Specialist also fulfills the role of a youth mentor as assigned. Essential Duties and Specialist, Program, Youth De ...
-
Mental Health Respite Clinical
3 weeks ago
The Salvation Army in the Midwest Omaha, United StatesProvide administrative oversight, supervision and leadership to Mental Health Respite Programs. Mental Health Respite provides a safe, protected, supervised residential environment on a short-term basis. The intent of the service is to support consum Mental Health, Program Direct ...
-
Program & Operations Specialist
1 week ago
The Salvation Army in the Midwest Omaha, United StatesThe Program & Operations Specialist provides comprehensive and confidential administrative assistance to the Program Director, General Manager, and other relevant staff to support excellence in Kroc programming. Coordinates efficient execution of ope Operations Specialist, Operat ...
-
dds/dmd
1 week ago
Aspen Dental Careers Omaha, United States Full timeThis opening is a lead dentist role, Managing Clinical Director. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training ...
-
Travel Nurse RN
1 week ago
MedPro Healthcare Staffing Omaha, United StatesJob Description · MedPro Healthcare Staffing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Omaha, Nebraska. · Job Description & RequirementsSpecialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/10/2024 · Duration: 13 weeks · 3 ...
-
Paraprofessional, Behavior Interventionist
2 weeks ago
Omaha Public Schools Omaha, United StatesJob Title: Paraprofessional, Behavior Interventionist · Position Purpose: This position is designed to provide targeted academic and social/emotional support to reduce or eliminate barriers to educational success. This position will work with students and classroom teachers to f ...
-
Ovation Heartwood Memory Care Director-RN
3 weeks ago
OVATION, Inc Omaha, United StatesOur mission toenhance the life of every personwe serve starts with our team members. · When you become part of Ovation, you really are joining a family. · Memory CareDirector-Registered Nurse · Status:Full-time · Shift:Day · Location:Ovation Heartwood Preserve-471 Maxwell Plz, ...
-
Travel Nurse RN
1 week ago
MedPro Healthcare Staffing Omaha, NE, United StatesMedPro Healthcare Staffing is seeking a travel nurse RN ICU - Intensive Care Unit for a travel nursing job in Omaha, Nebraska. · Job Description & Requirements · Specialty: ICU - Intensive Care Unit · Discipline: RN · Start Date: 06/10/2024 · Duration: 13 weeks · 36 hours per wee ...
-
office coordinator
3 weeks ago
Hub International Omaha, NE, United StatesGreat opportunity to join the HUB team in Omaha, NE · Are you a bright, outgoing, people-oriented person? If so, this is the career for you. · At HUB, we value education and continuous learning, and are excited to assist you along your career development path. · As an Office Coor ...
-
Weekend Receptionist
3 weeks ago
OVATION, Inc Omaha, United StatesOur mission toenhance the life of every personwe serve starts with our team members.When you become part of Ovation, you really are joining a family. · Receptionist · Status: Part-Time · Shift: Saturday & Sunday 8am-8pm · Wage: $ /hr DOE · Location: Ovation Heartwood - 470 Max ...
-
Administrative Assistant
2 weeks ago
Molina Healthcare Omaha, United StatesFor immediate consideration, please use link to apply directly: · Hybrid Role in Omaha, NE - Ideal candidate will have strong Excel, PowerPoint and Power BI experience, as well as Onboarding and Meeting Minute experience. Managed Care and Medical Terminology experience is a plus ...
-
Employee Relations Technician
3 weeks ago
University of Nebraska Medical Center Omaha, United StatesRequisition Details · GENERAL REQUISITION INFORMATION · EEO Statement: · UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities. · Location · Omaha, NE · Requisition N ...
Customer Support Administrator - Omaha, United States - Scantron
Description
**Customer Support Administrator**
Omaha, NE
Full Time
Entry Level
**BUILD** your career with a global, diversified company that provides market leading technology services to help clients achieve their goals.
**LIVE** your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.
**We are the iconic brand in assessment and technology services. We are Scantron professionals.**
Scantron is a global, diversified company that provides market leading technology services to help business owners and professionals achieve their goals. For more than four decades, the Scantron brand has been recognized as the trusted source for technology services and managed print solutions. Scantron is headquartered in Eagan, MN, with offices in Omaha, NE.
**Rewards**
Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
We offer work-life flexibility, meeting personal obligations along with professional success.
**JOB SUMMARY**
Create, assign, and coordinate inbound and internal tickets. Answer inbound calls, monitor the Support Mailbox, and assist in managing workflow. Responsible for ensuring all customer contact within the team is handled professionally and with efficient resolution. Ensure consistent achievement of key performance metrics.
KEY DUTIES/RESPONSIBILITIES
Analyze client system problems at a high level
Receive and process customer tickets and field information (i.e. service requests, inquiries and messages).
Monitor client system functions outlined in Managed Service agreements.
Maintain client information and internal systems related to Managed Services.
Communicates with customer to accurately and concisely document customer requirements to tickets and projects.
Proactively solicit feedback from recent tickets.
Execute pre-defined procedures to fulfill service requests.
Identify recurring issues and alert team lead of potential problems.
EDUCATION
High School Diploma or GED (Required)
Associate's Degree (Preferred)
EXPERIENCE
Minimum 2 years call center experience
KNOWLEDGE/SKILLS/ABILITIES
An understanding an ability to use computers (Microsoft Office)
Customer First Focus
Excellent interpersonal, verbal and written communication skills
A quick learner in a fast-paced environment
Strong organization and time management skills
Excellent attention to detail and multi-tasking ability
Demonstrated problem solving skills
Scantron is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at
*** + a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.
