- Prove technical support for complex development issues escalating from our Tier 1 support team
- Collaborate with development and engineering to resolve technical challenges and improve product performance
- Diagnose and solve tickets relating to our energy management system applications
- Assist in the creation and maintenance of comprehensive documentation for support processes, troubleshooting guides, and knowledge base articles
- Conduct root cause analysis for recurring issues and work towards implementing preventative measures
- Communicate technical information effectively to both technical and non-technical stakeholders
- Participate in after-hours support for critical tickets
- Bachelor's degree in electrical engineering, Computer Science or related field
- 3 years' experience as Tier 2 support in the energy technology industry
- Experience working with MS SQL and Postgres in production and sandbox environments
- In depth knowledge of energy management systems, renewable energy technologies, and IoT and/or communication devices
- Understanding of Databases with SQL scripting and execution
- BONUS: Familiarity with C#, specifically .Net Framework 4.7+ and .NET Core
- Email notification whether or not you are selected to join our talent pool for the role.
- Introductory phone call with one of our people professionals to discuss your career goals and the opportunity.
- Virtual meeting with our leadership team for you to share your background and unique qualifications.
- Onsite meeting with the workgroup to get a feel for how the team collaborates and participate in an applied skill assessment.
- Virtual chat with our executive leadership to learn more about Trimark and how this role supports our success.
- Showcase your professional achievements through the lens of your former leaders and peers.
- Work-Life Synergy
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Account
- Long Term Disability
- Short Term Disability
- Life/AD&D Insurance
- Voluntary Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- 401K with employer match
- Student Loan Assistance
- 529 Saving Plan
- Paid Holidays
- Open Paid Time Off
- Paid Sick Leave
- Employee Assistance Program
- Referral Program
- Lunch & Learn Sessions
- Onsite Gym & Snacks
- Employee Events
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IT Support Engineer - Folsom, United States - Trimark Associates Inc
Description
The OpportunityJoin our technology team as a Customer Support Engineer where you will ensure seamless operation of our renewable technology solutions, providing critical technical support to customers and internal teams. You will deploy a deep understanding of our systems, excellent problem-solving skills, and a passion for exceptional customer service to resolve complex issues.
The Team
You will report to our Vice President of Software Engineering and support our distributed Trimark Community across the US. You will collaborate closely across the organization with our technology, operations, and executive teams.
The Environment
This role can be successfully performed in Office-Based, Home-Based (US only), or Flex-Based work locations. You will work in a controlled office environment or from your Home-Based worksite, as well as virtually with your team members. Occasional travel to our corporate headquarters in Folsom, CA may be required for collaboration, training, and team building.
Growth and Development
Trimark's pursuit to being the leading provider of SCADA software and controls engineering solutions in the Electrical Utility market has attracted top talents and minds within the field who bring forth innovative and creative ideas, products, and services. We actively foster ingenuity and professional growth through continuous training and new system developments. You will be working with individuals who have years developing and delivering premier technical solutions, with the opportunity to learn and grow both vertically, and throughout our organization.
You will have the opportunity to make a meaningful impact on the transition to a sustainable future and work with a team that values innovation, diversity, and collaboration.
Your Key Contributions
Getting to Know Us
Trimark understands that career transitions can be both exciting and overwhelming. We practice a comprehensive approach to introducing candidates to our Trimark team to ensure that you can be confident in your decision to join us in our mission to green the grid. Here's what you can expect during our introductory process:
Trimark is an industry leader in the movement towards a greener grid and a cleaner future. We enable a carbon-free electric power system by securely delivering control, metering, communication and revenue/performance optimization solutions for independent power producers and utilities.
Our products and services are at the forefront of generating dispatchable power from renewable plants by combining the intermittent renewable resource with energy storage. Our team designs systems from concept to commissioning, including system and network architecture, software development, component assembly, technology configuration, installation, testing, certification, ongoing support, and maintenance.
Our Community
We are passionate about creating a sustainable future through advanced technology and innovative ideas. Our teams are collaborative, dedicated, and approach each challenge with curiosity and a sense of humor.
INTEGRITY
•INTELLECTUAL CURIOUSITY
•TRANSPARENCY
INNOVATION, COMPETENCE, & ONTIME DELIVERY
MAINTAINING WORK LIFE SYNERGY
•EFFECTIVE COMMUNICATION
Employee Support & Benefits
Equal Opportunity Statement
Trimark is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.
E-Verify Statement
Trimark will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
Work Authorization
This role is Not Eligible for sponsorship by Trimark, including future sponsorship. Candidates must reside in the United States.
Pay Transparency
This announcement is open to Level II job levels. The base pay range for this position is $ , with starting salary typically in the low to mid-range for the job level. This is an overtime non-exempt position. Compensation is based on market rate, job level, job related knowledge, skills, experience, education, and certifications. This is a Full Time opportunity.
Candidate Safety
Trimark engages in structured hiring process during which you will meet with multiple team members. We do not issue offers based on email contact and will not ask for your personal or sensitive information prior to an accepted offer. Communications from our talent team will come from the or domains.
Unsolicited Candidate Referrals
Trimark values our strategic partnerships with our agency partners who may supplement our internal recruitment team's efforts from time to time. To submit candidates for consideration, agency partners must have an executed agreement signed by Trimark's president and a job specific requisition. Without such agreements in place, Trimark will not pay a fee to any agency. Unsolicited referrals from any source other than directly from a candidate will be considered Trimark property and will be considered to have been referred by the agency free of any charge or fee. This includes resumes, partial resumes, candidate profiles, and candidate details or information.
