Technical Support Engineer - Mahwah, United States - Mindray North America

Mindray North America Mahwah, United States

3 weeks ago

Description

Job Description

Ultrasound Technical Support

Milpitas CA

Job Summary:

Ultrasound Technical Support Engineer (TSE) supports our premium ultrasound products for our customers and field staff by providing technical assistance and operational guidance. Typically this support is over the phone and some field visits may be required. TSE will be distinguished by their ability to gain technical expertise, apply problem solving abilities and their resourcefulness in diagnosing and providing customer solutions. This proficiency will be combined with timeliness and reliable follow-through in resolving customer calls. A sense of urgency regarding customer support and an enthusiastic, positive demeanor is essential.

This position also provides opportunities for hands-on failure analysis of returned parts, repair, and testing of assemblies as well as a lab for use in support of customer equipment calls when not supporting customers directly.

Position Specifications:

Essential Functions

Provide first-line technical phone support to customers, dealer service network, and Sales/Applications team
Reproduce, document, and resolve customer issues
Work with internal groups (Engineering, Manufacturing, Sales, Finance, Operations, and Marketing) to address customer questions and issues
Understand, set, manage, and exceed customer expectations
Identify product and operational-related issues and assist cross-functional teams in generating solutions
Create, and maintain documentation, process standards, and service information

Knowledge/Educational Requirement

BS degree with a minimum of 3-5 years of experience (BS in BSEE/EET/CS preferred); or non-degree with 7+ years of experience
Diagnostic ultrasound service/support experience is strongly preferred

Skills and Abilities

Excellent organization and attention to detail
Demonstrated methodical/scientific approach to troubleshooting
Outstanding written/verbal communication and interpersonal skills
A passion for working directly with customers
Must be able to multitask and have excellent follow-through skills
Must be computer savvy with OS experience (Windows, MS Office Suite)
Able to promptly answer support-related emails, phone calls, and other electronic communications.
Basic understanding of network technology (Network+ certification is preferred)
Self-motivated; works effectively with minimal supervision
Team-oriented individual with exceptional communication and facilitation skills

Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V

IT Support Engineer

2 weeks ago

FusionTech Dobbs Ferry, United States

Overview · Efficiently functioning IT systems ensure that operations at Amazon run at top speed at all times. Our IT Support Engineers work behind the scenes to solve problems and improve our systems, ensuring optimal operation of our business. Your focus is on ensuring that our ...
Application Support Engineer

4 days ago

Experis Montvale, United States

Our client in Montvale, NJ is seeking an Application Support Engineer to join their team. In this role, you will be responsible for providing technical support and maintenance for software applications. The ideal candidate will have software troubleshooting, or a related technica ...
Application Support Engineer

4 days ago

Manpower Group Inc. Montvale, United States

Our client in Montvale, NJ is seeking an Application Support Engineer to join their team. In this role, you will be responsible for providing technical support and maintenance for software applications. The ideal candidate will have software troubleshooting, or a related technica ...
Application Support Engineer

1 week ago

Experis Montvale, United States

Our client in Montvale, NJ is seeking an Application Support Engineer to join their team. In this role, you will be responsible for providing technical support and maintenance for software applications. The ideal candidate will have software troubleshooting, or a related technica ...
Support Engineer

22 hours ago

Mitchell Martin Inc. New York, United States

Job Title: Support Engineer · Position Type: Contract (W2)* · Duration: 12+ Months · Locations : New York NY · Skills Required: · • Bachelor's degree in computer science, information technology or a relevant experience. · • 3+ Years' experience in a 1/2 Line IT Support Role. · • ...
Sr. Support Engineer

3 weeks ago

SS&C Technologies Holdings Pompton Lakes, United States Full time

Job Description · Job Title: Sr. Support Engineer · Location: 100% Remote · Get To Know The Team: · SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company bas ...
IT Support Engineer

1 week ago

Zapegg Tarrytown, United States

Zapegg Tax Consultant is seeking an experienced IT Support Engineer to join our team in Dubai, United Arab Emirates (UAE). We have two openings for this role, and we welcome applicants with 2 to 8 years of relevant experience. Job Description: The IT Support Engineer will be resp ...
IT Support Engineer

15 hours ago

Atlas Search New York, United States

Job Description · Job DescriptionOur client is a leading global investment bank. They are looking for a highly motivated support engineer to join our investment banking technology team for a six-month assignment. The candidate will have a strong technical background with a focus ...
Support Engineer

3 weeks ago

Barclays New York, United States

Support Engineer · New York City · As a Barclays Support Engineer, you will become a key member of our team as a high calibre senior Java developer/engineer for our strategic technology application. In this role you will join a global team dedicated to assisting the technology e ...
IT Support Engineer

3 days ago

Celonis GmbH New York, United States

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
Support Engineer

3 weeks ago

ApTask New York, United States

About Client: · The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services. · The Client's primary focus revolves ar ...
IT Support Engineer

4 days ago

Handshake New York, United States

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized o ...
IT Support Engineer

1 week ago

Anthropic New York, United States

About Anthropic · Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and busin ...
IT Support Engineer

4 days ago

Merge IT LLC Jersey City, United States

Our enterprise-level client in Woodcliff Lake, NJ, has an immediate need to add three (3) IT Support Engineers in a manufacturing / factory setting. Please see below for full details-- · Job Notes: · -6+ month contract / extendable and perm possible with good performance. · -O ...
Support Engineer

15 hours ago

T&L Hackensack, United States

Job Description · Job Description · ROLE AND RESPONSIBILITIES · Develop and maintain knowledge of client networks · Work directly with clients to provide reactive technical support · Support Desk Scheduling · Identify trends and underlying technology issues impacting tickets per ...
Application Support Engineer

3 weeks ago

Hedge Fund Greenwich, United States

This role sits onsite Tuesday and Wednesday in Greenwich CT. You need to be comfortable with support work most of the time, but the team will also provide professional development opportunities for coding, dev-ops, further application knowledge, etc. They want someone that worked ...
Technical Support Engineer

3 days ago

INSPYR Solutions New York, United States Direct Placement

Title: Technical Support EngineerLocation: New York, NYDuration: Direct Hire · Salary: $140K – 180K · Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. · Job Summary: · Technical Support Engineer to join our Information Technology team providing technic ...
Technical Support Engineer

3 days ago

STAND 8 New York, United States Full time

STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world · We are currently seeking a skilled Technical Support ...
Desktop Support Engineer

1 week ago

KPG99 INC Greenwich, United States

Role : Desktop Support · Location : Onsite in Greenwich, CT · Duration : 3-6+ months with possible extension · USC & GC Only · Job Description: · White Glove Service · MobileIron · Intune · Zoom · Slack · Onboarding/off-boarding · Financial services industry required (hedge fund, ...
Technical Support Engineer

22 hours ago

Jesica New York, United States

About: · Jesica is a recruiting agency that utilizes AI to source, screen and match candidates to right career opportunities. We work on behalf on our clients who are actively seeking qualified candidates to these roles. If you are a candidate either actively looking or just brow ...