- Greets all clients and guests
- Answers and directs all phone calls using IT script
- Fields customer complaints and concerns
- Performs opening and closing procedures
- Creates the First impression
- Calls and confirms all clients for the day
- Calls all clients that are not meeting their session per week average
- Calls to Exceed 75+ per day
- Responsible for the inventory of the store-send requisition
- Completes all automated tasks that are assigned to the front desk manager position
- Store is clean and organized at all time
- Gather information for stretch practitioner lost sheep follow up
- Aid Staff with identifying clients coming due for renewal by adding alerts to the calendar
- Aid the GM with marketing and pop up information
- Must be highly motivated and energetic
- Excellent communication and interpersonal skills
- Organizational skills
- Strong attention to detail
- Ability to multi task
- An understanding of operations
- Must be a team player
- Must be able to work days, evenings and weekend as necessary.
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Front Desk Manager - Mooresville, United States - Stretch Zone - 1030
Description
Front Desk Admin
Compensation:
$14 Hourly
Employment Type
The front desk associate is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day to day operations of the store. The Front Desk needs to monitor client's sessions to ensure they are on time with their sessions. They also need to help promote the renewals of current customer's. The Front Desk is directly responsible for the acquisition of new prospects via telephone inquiries.
Culture:
Part of the duties required of a Front Desk Associate is to maintain and contribute to the culture of Stretch Zone.
Essential duties and responsibilities:
About Stretch Zone:
Stretch Zone Is the world's leading source and educator for todays advanced practitioner-assisted stretching, Build to provide performance enhancement modalities for health practitioners, massage therapists, trainers and athletes alike, Stretch Zone Method is a proven course of innovative stretching techniques.
