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    Manager of Parking Operations - Minneapolis, United States - Metroairports

    Metroairports
    Metroairports Minneapolis, United States

    3 weeks ago

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    Description


    Under the direction of the Assistant Director of MSP Operations/Landside, the Manager of Parking Operations is responsible for overseeing the planning, operation and maintenance of public and employee parking at MSP.

    Parking operations at MSP generate over $100 million in annual revenue and include over 26,000 parking stalls in its portfolio of garage and parking lot facilities.

    The Manager of Parking Operations is a critical leader working with project managers and contract design teams.

    The ideal candidate will have experience in parking management and is self-motivated to produce positive results as measured by financial performance, customer satisfaction and timely completion of projects.


    To apply:
    click the "Apply" link located just above the position description, log-in and follow the instructions provided.

    Questions regarding this position can be directed to or Applications will be accepted until 3:00 p.m. Friday, May 10, 2024.


    MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nationality, or disability.

    This is a safety-sensitive position which will require a pre-employment drug screen.


    JOB DUTIES
    Planning and Budgeting

    Assist with annual department goal setting and planning sessions with staff members in accordance with MAC's mission, vision, values and strategic goals.

    Provide input to the Assistant Director of MSP Operations/Landside regarding planning and construction activity relating to parking and passenger services at MSP.

    Develop, monitor and manage a $7 million annual operating budget.
    Data Analytics
    Analyze data and performance measures to extract causes, effects, trends and projections. Report results to provide actionable insights and solutions to support business needs.
    Understand the business demands and anticipate data needs. Propose analysis and reports to meet the business needs.
    Provide seamless data/report delivery, analysis, and problem resolution, as needed.
    Serve as a department resource for data investigation on key performance indicators.
    Create clear and meaningful visualizations, such as charts and graphs, to communicate findings to non-technical stakeholders.
    Evaluate model performance and make adjustments as needed.
    Perform quality checks on data and pricing to ensure accuracy and completeness.
    People Management
    Conduct regularly scheduled meetings with coworkers, contractors and various stakeholders to communicate work plans, issues, and other appropriate information.
    Consistently evaluate and update parking management staff to align with the organization's direction.
    Communicate clear performance expectations and standards. Facilitate effective and collaborative working relationships.

    Establish and maintain professional relationships with various MAC departments, service providers, contractors, tenants, Landside staff, professionals in related fields and similar markets throughout the country.

    Provide the ability to communicate complex parking data in various formats to include revenue forecasts, parking demands, parking trends, revenue generating, forward thinking and planning as it relates to parking trends.

    Contract Management
    Serve as the primary liaison between the MAC and the third-party parking management company.
    Ensure proper parking, security, cash control and customer service procedures are being followed.
    Lead phone calls/meetings with contractor to report on finances, operations and on-going projects/strategies.
    Coordinates parking diversions as needed.
    Review and prepare invoices, refunds and audits.
    Operations and Administration
    Monitor and assist with construction projects, staging and planning as it relates to areas of oversight.
    Represent MAC at public meetings as assigned.
    Oversee resolution of verbal or written customer complaints.

    Prepare written documentation for distribution or oral presentations to industry groups, tenants, and Commissioners with regard to customer service concerns, budgetary oversight, projections, construction and maintenance.

    Coordinate parking facilities and equipment to ensure safe and proper working conditions and to determine necessity of repairs or maintenance.

    Initiates corrective actions as needed.
    Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
    Coordinate facility openings/closings to accommodate work being done while ensuring desired service levels

    Monitor audit reports to ensure that proper sales totals are reported and recorded on time and to maintain security vigilance over possible employee theft and/or inefficiencies.

    Monitor and review all damage claims in order to assign responsibility for damages.

    Recommend and implement plans or programs to improve safety of operations to prevent the occurrence or reoccurrence of similar claims.

    Assess, recommend, and implement approved changes to the Landside Operations areas of concern.
    Recommend purchase of equipment, supplies, consultants, or vendors and order replacement parts, software and hardware.
    Work closely with other Landside Managers in delivering departmental results.
    Develop a thorough understanding of all relevant MAC ordinances.
    Maintain a functional understanding of Landside access and revenue control systems.

    Perform other special projects such as planning and arranging for special event needs, various analysis involving specific issues, reports, presentations and other similar undertakings.

    Required to work outside in varying weather conditions
    Other duties as assigned.


    COMPETENCIES
    Senior Level Individual Contributor (SRIC) Competencies
    Customer Focus

    • Building strong customer relationships and delivering customercentric solutions
    Manages Complexity

    Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
    Decision Quality -

    Making good and timely decisions that keep the organization moving forward
    Resourcefulness

    • Securing and deploying resources effectively and efficiently
    Ensures Accountability

    • Consistently achieving results, even under tough circumstances
    Collaborates -

    Building partnerships and working collaboratively with others to meet shared objectives
    Values Differences -

    Recognizing the value that different perspectives and cultures bring to an organization
    Communicates Effectively -

    Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
    Persuades -

    Using compelling arguments to gain the support and commitment of others
    Courage -

    Stepping up to address difficult issues, saying what needs to be said
    Instills Trust -

    Gaining the confidence and trust of others through honesty, integrity, and authenticity
    Being Resilient -

    Rebounding from setbacks and adversity when facing difficult situations


    MINIMUM REQUIREMENTS
    Bachelor's Degree in Public Administration, Analytics, Transportation Studies, Airport Management, Business Administration or a related field.
    Five years of experience in the transportation, transit, parking, or aviation industry.
    In lieu of a bachelor's degree, associate degree and 7 years of experience in a related field, OR 9 years of experience in the transportation, transit, parking, or

    aviation

    industry.
    Experience with policies, procedures and ordinances.
    Demonstrated commitment to providing an excellent customer experience.
    Experience data and financial performance and providing actionable recommendations based on analysis.
    Demonstrated experience managing a budget effectively and responsibly.
    Experience in complaint resolution.
    Intermediate skill level using PowerPoint, Microsoft Word, Excel and Outlook.
    Ability to handle irate customers in a professional manner.
    Excellent verbal and written communication skills; able to articulate information in a concise and timely manner.
    Ability to work collaboratively with a variety of audiences and stakeholders.
    Valid state-issued driver's license


    DESIRABLE REQUIREMENTS
    Experience in the airport parking industry.
    International Parking Institute CAPP Certification.
    Strong knowledge of customer experience strategies, best practices and training methods.

    Experience managing short and long term projects, including role definition, process definition and oversight, policy development, implementing or coordinating work and designing feedback systems.

    Experience in construction coordination and phasing.
    Experience in contract management.
    Experience managing large annual operating budgets.
    Knowledge of current and emerging parking technology.
    Knowledge of municipal government policies and procedures.

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