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Service Lead - Mobile, United States - Big Lots
Description
Job DescriptionWhen serving as MOD, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor.
Works collaboratively with store leadership to accomplish customer service and front-end operational goals and tasks to help drive overall store performance.1.
Leads, supervises, and provides work direction to the Service Team in the store related to all cashiering, front-end and recovery functions.2.
Provides feedback to store leadership regarding the teams performance.3.Responsible for activities related to the achievement of customer service standards, front end operations and program compliance, training, and day-to-day operational tasks, including recovery.4.
Serves as the primary Manager on Duty when present including opening and closing the store when scheduled.When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness.
Drives the customer experience and ensures resolution of customer issues.5. Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.6.Utilizes company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.
Qualifications1. High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.2. Minimum two years retail management experience preferred.3. Strong decision-making, problem resolution, and interpersonal skills required.4. Ability to lift, carry, push, and pull a minimum of 50 pounds required.Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.5.
Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.6. Basic English literacy, math, and PC skills required.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Primary Location Work Locations Work Locations :
STORE~1103_TILLMAN'S CORNER,AL 5363-C HIGHWAY 90 WEST SOUTHVIEW SHOPPING CENTER Mobile 36619#J-18808-Ljbffr
