Vendor Systems Analyst - Wilmington, United States - Continental Finance Company

Description

Job Description

Come join a growing financial technology company that's leading the marketplace in both the marketing and servicing of credit cards Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking an Operations Vendor Systems Analyst to support our Operations team.

The Vendor Systems Analyst is responsible for supporting the goals of the Operations Department by managing complex business critical projects which include large scale conversions, business application development and infrastructure implementations utilizing an Agile software development life cycle methodology. The successful candidate will support the creation, maintenance, testing, and implementation of system configurations in the various Fiserv platforms necessary to drive core business as a provider of consumer credit cards.

The Operations Vendor Systems Analyst is the onsite subject matter expert for the Fiserv Optis credit processing system. They are also the liaison between CFC and Fiserv, responsible for special projects with Fiserv, managing issues to resolution, and reporting to key CFC contacts on Fiserv's performance and planned releases.

Essential Functions:

• Serve as subject matter expert for credit card portfolio processing on the Fiserv Optis transaction processing platform to include plastics/embossing, online and offline card build, transaction processing, statements, crown letters, metro2 and credit bureau reporting, master file, files and reporting, PCF and Rules configuration, fulfillment processing including card carrier and Decision Quest and insertion options/process.
• Work on an inter disciplinary team to support large scale acquisition conversion projects either agent bank transfer or system to system conversions.
• Responsible to serve as Fiserv SME on multiple projects and BaU, through all stages of the project, from design to execution. Responsible for the development of all Fiserv related business requirements including the documentation of all process and procedure in order to implement any changes. Responsible to manage to proper Executive signoff. software development from identifying and analyzing business requirements through to the design, configuration, testing and production deployment.
• Responsible for managing and monitoring the M cycle test cycle assisting in development of test cases, conditioning accounts for testing, set up and management of M cycle and responsible for overall M cycle testing.
• Responsible for the analysis and recommendations as to the best use of FDR systems functionality and recommend the appropriate systems setting for optimal processing.
• Act as liaison for Incident reporting for day-to-day operational issues. Coordinating efforts toward remediation with Fiserv staff as needed.
• Meet weekly with Fiserv's Account Executive to review open issues and projects to ensure CFC's needs are addressed and remediated in a timely manner.
• Work across various internal departmental lines to ensure that CFC's Fiserv system configuration needs are meeting current organizational needs.
• Monitor changes to the Federal Reserve Prime Rate, CFC Operational updates, Marketing initiatives, etc. and plan/execute Fiserv system updates as directed.
• Create and maintain Fiserv's system configuration to ensure cardholder plastics are mailed according to regulatory requirements, and include the proper cardholder agreements, bank privacy policy documents and branded plastic based on the product offering.
• Create and maintain Fiserv's system configuration for customer letters generated via the Fiserv Optis credit processing system on CFC's behalf; ensuring that requirements such as regulatory footers, mini-Miranda verbiage, etc. are met.
• Manage the Fiserv system configuration for card carriers and statements when required.
• Monitor Fiserv's performance in statement and letter mailing as related to contractual Service Level Agreements. Reporting results monthly to the Executive Team.
• Card Issuance processed via Fiserv CIU (Card Issuance Unit).
• Failed Cycle Code Non-Monetary transactions supporting remediation via the Back office.
• Consumables in storage at the Fiserv Embossing facility in Chesapeake, VA. These include all the items required to fill cardholder plastic packages, such as plastics, Cardholder Agreements, Mastercard Guide to Benefits pamphlets, Card Activation labels, and other inserts that may be necessary.
• Manage the catalog of test accounts in support of testing efforts in QA, IT, and external business partners.

The ideal candidate will have the following:

• Bachelor's degree in a related field or equivalent work experience.
• Minimum of 5 years' experience related to core credit card processing.
• Knowledge of Fiserv Credit Card processing including Optis, PCF, Decision Quest, and WebTrack.
• Excellent oral and written communications skills.
• Demonstrated ability to manage time and prioritize projects to meet deadlines.
• General knowledge of business operations, objectives, strategies, process, and information flow.
• Excellent critical thinking skills to help solve business problems and make decisions.
• Excellent analytical and technical skills.

Why Continental Finance?

Continental Finance Company (the "CFC") is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today