Technical Support Engineer - Sarasota, United States - Thrive Networks

Thrive Networks Sarasota, United States

2 weeks ago

Description

Will work from Sarasota office 5x per weekAbout Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVEPosition Overview

The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.Responsibilities

Ability to handle diverse computing environments in a wide cross section of business clients
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
Sets client expectations appropriately throughout the troubleshooting process
Utilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
- Prioritize tickets created
- Follow Thrives' best practices for escalating tickets to Tier 2 engineers
Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
Demonstrate the correct level of urgency while resolving client incidents
Resolution of incidents/requests related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Password Resets
- Networked Printer Issues

Requirements

Bachelor's Degree, Technical Degree or equivalent work experience
Excellent problem solver; able to prioritize and coordinate between tasks
2-4+ years desktop support experience
Knowledge of mobile device configurations and troubleshooting
Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
Experience troubleshooting workstation hardware issues
Knowledge and experience with Active Directory
Ability to articulate technical information and convey to non-technical people
Passionate about delivering excellent customer service
Must be able to work effectively in a team environment as well as alone
Excellent written and oral communication skills
Willingness to travel if needed to clients in the Greater Boston area

Other Preferred Technical Knowledge

In depth knowledge of Windows OS (7, 8.1, 10, etc.)
Experience with Windows Server
Experience with monitoring and remote management tools
Experience with Apple OS
Experience with VMWare

Preferred Certification

CompTIA Net +
Microsoft: MCP/MCITP/MCSA

Department Manager

1 week ago

RightWorks Sarasota, United States

Position: Geotechnical Department Manager - Sarasota, FL · Are you passionate about making a difference in your community? Client is growing and hiring a Geotechnical Department Manager in our Sarasota office Our Sarasota office works on exciting projects including commercial, ed ...
Civil/Environmental Professional Engineer

2 weeks ago

Veith Engineering & Business Solutions Sarasota, United States

A UNIQUE career advancement opportunity to grow in innovative engineering, design, modeling, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support in pro ...
Civil/Environ. Proj. Engineer

2 weeks ago

Veith Engineering & Business Solutions Sarasota, United States

A UNIQUE career advancement opportunity to grow in innovative engineering, design, permitting, CEI, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support ...
Metrology Engineer

1 week ago

Akron Bio Sarasota, United States

Akron Biotech is continuing to transform and further its rapidly growing capabilities and is now seeking highly motivated professionals to join our expanding team. This is an exciting opportunity to play a critical role within our organization that is driving advanced therapy dev ...
Engineering Technician

4 days ago

V R Della IT Services Private Limited Sarasota, United States

The Engineering Technician I is responsible for supporting cross functional teams to meet business development, validation, and production goals. PRIMARY RESPONSIBILITIES: *Work side by side with Design and Controls Engineers in equipment assembly and debug.* Support Manufacturin ...
Technical Support Representative

2 weeks ago

Insight Global Sarasota, United States

Title: Technical Support Representative · Location: Sarasota, FL · Duration: Permanent Hire, Direct Placement · Schedule: 5 days onsite/week 8-4:30pm ET Mon-Fri · Pay Rate: 22-25/hr k · Required Skills and Experience · 2+ years experience a customer service related field · Gener ...
Process Engineering Manager

1 week ago

Venture Personnel Sarasota, United States

An industry leader in the marine sector, specializing in the manufacture, installation, and distribution of premium decking products worldwide, is seeking an experienced Engineering Manager. Our company is recognized for its commitment to quality, sustainability, and superior cus ...
Software Engineer

6 days ago

MRSL Real-Time Systems Laboratory, Inc. Sarasota, United States

| | | | | | | Duties and Responsibilities: | | | | | | We are seeking an | | | experiencedengineer withacademic | | | background in | | | engineering/science, strong | | | programming skills, a high degree | | | of drive and dedication, and the | | | ability to learn quickly. Thi ...
Engineering / IT Assistant

6 days ago

Nexstar Broadcasting Sarasota, United States

The Engineering / IT Assistant is an entry level position with the Suncoast News Network in Sarasota. The qualified candidate will serve as a support in the day-to-day operations of the Engineering Department and will assist in the maintenance of station and all broadcast technol ...
Software Quality Assurance

1 week ago

HEICO Sarasota, United States

Job Description · Radiant Power is looking for a Quality Software Assurance team member to join our growing Quality team. · This position is located in Sarasota, FL and is full-time, Monday – Thursday. This is not a work from home position. · Radiant Power Corp. delivers the h ...
Sr. Electrical Engineer

1 week ago

Selectek Staffing Solutions Sarasota, United States

A Sr. Electrical Engineer to provide engineering and design support for electrical construction projects, and provide leadership to junior electrical engineers and designers. Required: Bachelors in Electrical Engineering 15 years of progressive elec Electrical Engineer, Electrica ...
Mechatronics Engineer

1 week ago

Elgen Staffing Sarasota, United States

Our client, a nationwide manufacturer of precision metal parts, has an immediate need for an experienced Mechatronics Engineer, to join their winning team in Sarasota. · Our candidate of choice will be responsible for selecting, designing, developing, applying, and maintaining se ...
Electrical Engineer

1 week ago

Selectek Staffing Solutions Sarasota, United States

Selectek is seeking an Electrical Engineer to provide engineering and design support for various commercial building projects. Job Responsibilities: Design and develop drawings for buildings lighting, power and electrical distribution systems Perfor Electrical Engineer, Electrica ...
Network Engineer

1 week ago

CACI International Sarasota, United States

Network Engineer · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Continental US · What You'll Get to Do: · You will wor ...
Network Engineer

1 week ago

CACI International Sarasota, United States

Network Engineer · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Continental US · What You'll Get to Do: · You will wor ...
Senior DSP Software Engineer TS/SCI

1 week ago

Affinity Executive Search Sarasota, United States

Job description: · We are looking for a cleared, experienced software engineer who has worked in the intelligence community with these minimum qualifications & skills: · BS/MS degree in Computer Science, Computer Engineering, Electrical Engineering or equivalent required. · 5+ y ...
Civil/Environ. Proj. Engineer

2 weeks ago

Veith Engineering & Business Solutions Sarasota, United States

A UNIQUE career advancement opportunity to grow in innovative engineering, design, permitting, CEI, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support ...
Civil/Environ. Proj. Engineer

2 weeks ago

Veith Engineering & Business Solutions Sarasota, United States

A UNIQUE career advancement opportunity to grow in innovative engineering, design, permitting, CEI, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support ...
Civil/Environmental Professional Engineer

1 week ago

Veith Engineering & Business Solutions Sarasota, United States

A UNIQUE career advancement opportunity to grow in innovative engineering, design, modeling, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support in pro ...
Civil/Environmental Professional Engineer

2 weeks ago

Veith Engineering & Business Solutions Sarasota, United States

A UNIQUE career advancement opportunity to grow in innovative engineering, design, modeling, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support in pro ...