- Work with Training Manager, Quality Team and Leadership Team to develop and implement a corporate training strategy that is aligned with quality standards and performance goals
- Consult with regional projects on required competencies and board policies that need to be incorporated in to training and align these efforts with the quality team
- Implement processes and systems for regional projects to ensure systematic utilization of training plans with competency testing and compliance monitoring
- Assist with corporate and project level training risk assessments and interventions
- Ensure all trainings align with the Dynamic Cornerstones and company mission and result in improved performance
- Develop and facilitate certification training programs and conduct train the trainer sessions to provide local projects with holistic training support
- Take the lead on coordination with project SMEs on technical and system training needs that will be incorporated in to overall training strategy
- Assist in the development and implementation of forms tracker methodology to improve policy/document/form version control to reduce risk and improve performance
- Assist in the development of a measurement methodology to assess effectiveness of training that links to performance and quality improvements
- Assist in the development and oversight of a process for pre/post-test evaluations, maintenance of accurate records, coordination of initial and ongoing training and project/corporate training reports.
- Develop and deliver project level training reports and provide Training Manager with required information to create corporate level reports
- Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.
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Training Specialist - Pittsburgh, United States - Dynamic Workforce Solutions
Description
Job DescriptionJob Title: Training Specialist
Reports to: QPT
Wage: Non-exempt- $39,000-$45,000
Office Location: Downtown, Pittsburgh, PA
Primary Objectives of Position: Assist with development, implementation and oversight of the corporate training strategy to include systematic approach to onboarding, training plans, training development and delivery, training compliance, competency testing and alignment with quality and performance expectations.
Essential Job Functions:
Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.
Required Competencies: The position requires alignment with DWFS Extreme Customer Service and adherence to the highest ethical and confidentiality standards. Familiar with E-Learning tools and curriculum development. Demonstrated proficiency in counseling diverse populations with multiple barriers. The role requires experience in assessment, development of individual employment plans, exceptional ability to communicate verbally and in writing and demonstrated ability to provide customers with solutions to overcome barriers that can be measured through achievement of goals.
Qualifications:
Education: Bachelor's Degree from an accredited college or university required with degree in Social Work, Education or related field
Experience: At least two years experience in working with diverse populations providing training, case management or counseling services. Must possess strong computer and virtual technology skills, ability to develop curriculum and demonstrated ability to develop customized solutions that position internal customers for success. Must have ability to communicate effectively with internal and external customers in a multi-modal environment. Must have experience developing and delivering both virtual and live training sessions that included practical application and competency testing methodology.
Skills/Abilities: Must possess advanced computer literacy and be proficient in Microsoft Office products with the ability to use various software programs for correspondence, reports, statistical compilation, analysis and data base access. Ability to gather information, analyze, articulate and present solutions for complex problems, Ability to work in a team environment and independently with minimal direction. Excellent interpersonal skills and customer service orientation. Strong listening and problem-solving skills and exceptional oral and written communication. Ability to work in a virtual environment.
Benefits:
Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance.
Equal Opportunity Employer
Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.
