Loyalty Customer Care Representative - Texas City, United States - Kobie

Kobie Texas City, United States

3 weeks ago

Description

Job Description

Loyalty Customer Care Representative - WORK FROM HOME $17/hour + bonuses with performance

*Work from home - high-speed internet service/wifi required.

(Must be located in Texas)

Why you will love working here

We are a global leader in loyalty marketing.

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

We are a mission and values driven company.

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

About the team and what we'll build together

As a member of our Kobie Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Kobie Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.

How you will make an impact

Learn specific client loyalty program guidelines
Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
Approach each day with a positive, professional, customer-centric, and team-oriented attitude
Act with integrity at all times
Communicate in a clear, concise, and helpful manner both verbally and in writing
Take ownership of customer inquiries while working toward a resolution
De-escalate as necessary through effective communication and problem-solving skills
Efficiently use all internal systems and resources
Work independently without the heavy need to rely upon your team or supervisor
Adhere to schedules and company policies and procedures
Escalate any issues or concerns that are unable to be resolved through normal efforts

What you need to be successful

High school diploma or equivalent required
Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
1+ year of customer service experience (or equivalent experience)
Strong customer service orientation with external/internal customers
Collaborative nature to work within assigned team
Good problem-solving ability to effectively guide customers through solutions
High level of accuracy and attention to detail
A "whatever it takes" attitude to care for customers
Ability to be flexible regarding changes in work processes and environment
Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
Strong verbal, written, and listening communication skills
Flexibility with scheduling, including weekends
Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
2+ years of customer service experience preferred

Our teammates are at the heart of everything we do

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.

Kobie a place for all

We don't just accept differences – we embrace, share, and celebrate them

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie

Customer Care Representative

1 week ago

Tri Pointe Homes Holdings, Inc. Houston, United States

Overview: · **Tri Pointe Homes Houston is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative**.** · **Position Highlights**: To deliver great customer experiences to homeowners, while following company expectations. · ...
Customer Care Representative

2 days ago

ANDON SPECIALTIES, INC. Houston, United States

ANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a **Customer Care Representative** to join our TEAM in** Houston, TX**. · **WHAT WILL YOU BE DOING?** ...
Customer Care Representative

5 days ago

ANDON SPECIALTIES, INC. Houston, United States

ANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a **Customer Care Representative** to join our TEAM in** Houston, TX**. · **WHAT WILL YOU BE DOING?** ...
Customer Care Field Representative

1 week ago

Legend Homes Houston, United States

**Company**: Legend Homes**: · **Job Title**: Customer Care Representative**: · **Department**: Customer Care**: · **Reports to**: Senior Customer Care Manager**: · **Status**: Full-Time / Salary / Exempt**: · **Job Summary**: · Legend Homes is actively seeking an experienced Cus ...
Veterinary Client Care Representative

3 weeks ago

Cat Vet Clinic Houston, United States

**Cat Veterinary Clinic is looking for a Client Care Representative to join our team **At Cat Veterinary Clinic, we pride ourselves on being a specialized clinic exclusively dedicated to feline care. With a deep understanding of the unique needs and sensitivities of our feline pa ...
Representative - Member Care 1

2 weeks ago

TDECU Sugar Land, United States

**Position Summary**: · In an Inbound Call Center setting, the Digital Service & Support Representative will create exceptional member service experiences by maintaining a professional demeanor and delivering world class service to our members. Provides assistance and in depth tr ...
Customer Care Reorder Representative I

2 weeks ago

Numotion Houston, United States

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposab ...
Customer Care Representative I

1 day ago

SouthWest Water Company Sugar Land, United States

AdCode: 1164- Date: May 8, 2024- State: TX- City: Sugar Land- Business Unit: Gulf Coast Utilities- Category: Service Operations- Job Type: · Established over 50 years ago in Texas, Texas Water Utilities has been a trusted provider of water services to approximately 60,000 custome ...
Sales Representative for Skin Care Company

1 week ago

Sessa Design and Sourcing, LLC Houston, United States

**Job Title: Sales Representative - Skin Care** · **Location**: Houston, Texas · **Job Type**: Full-time · **Salary**: $41,000 base salary plus 10% commission rate · MRVL Skin is seeking a highly motivated and experienced Sales Representative to join our team in the Houston area. ...
Customer Care Representative

2 weeks ago

haatx Houston, United States

**Customer Care Representative** · Title Customer Care Representative Organization Houston Grand Opera Closing Date Location Houston, TX Information Job Title: Customer Care Representative · Department: Marketing-Customer Care Center · Reports To: Customer Care Team Leads/Cust ...
Customer Care Representative

2 weeks ago

OPERA America Houston, United States

**Customer Care Representative** · Company: · **Job Title:** Customer Care Representative · **Department:** Marketing-Customer Care Center · **Reports To:** Customer Care Team Leads/Customer Care Manager · **Classification:** Part-time, Non-exempt · **Prepared Date:** Febru ...
Customer Care Representative

2 weeks ago

TRI Pointe Houston, United States

** Customer Care Representative** · ? · Customer Care · Houston, TX ID: Full-Time/Regular · **Tri Pointe Homes Houston is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.** · **Position Highlights:** To deliver ...
Customer Care Representative

3 weeks ago

Andon Specialties Houston, United States

ANDON Specialties is a national leading manufacturer's representative/distributor of process automation, analytical, and fluid handling solutions. We are currently searching for a Customer Care Representative to join our TEAM in Houston, TX. · WHAT WILL YOU BE DOING? · Support ...
Customer Care Representative

2 weeks ago

Numotion Houston, United States

Customer Care Representative · Tracking Code Job Description By joining Numotion, you will be a part of the nations leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products ...
Customer Care Representative

2 weeks ago

Lennar Houston, United States

Location: · Location: · Customer Care Representative in Houston at Lennar Homes **Location:** · **Experience:** · 3 years **Job Description** · **Overview** · **You will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure ...
Customer Care Representative

4 days ago

Tri Pointe Homes Holdings, Inc. Houston, United States

Overview: · Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of ou ...
Customer Care Representative

5 days ago

Tri Pointe Homes Holdings, Inc. Houston, United States

Overview: · Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of ou ...
Customer Care Representative

6 days ago

Natran Green Pest Control Houston, United States

POSITION OVERVIEW · Are you an outgoing, energetic, and driven individual? Are you looking for a place to level up your career, learn new skills, and win on a daily basis? We'd love to have you join our team · Here at Natran Green Pest Control, our mission is to provide exception ...
Customer Care Representative

3 days ago

MacroFab Inc Houston, United States

Technical Support -Customer Service Representative · MacroFab is redefining electronics manufacturing. Our focus is to enable businesses around the world to create great products faster than ever before. Not only do we enable our customers to build great things, but we enable ou ...
Customer Care Representative

1 week ago

TEKsystems Houston, United States

Job Description · Job DescriptionDescription: · -Responsible for handling inbound calls from residential homeowners regarding mortgage questions · -Requirement is to solve the customers problem on a first call resolution · -Calls could be pertaining payments, address change, acc ...