Medicaid Benefit Specialist I - Wheaton, United States - DuPage County Health Department

DuPage County Health Department Wheaton, United States

2 weeks ago

Description

Salary : $30,750.00 Annually

Location : 111 N. County Farm Road- Wheaton IL, IL

Job Type: Full Time (37.5 hours per week)

Job Number:

Service Unit: Finance: Accounting, Billing and Client Access

Department: Client Registration and Intake

Opening Date: 05/24/2024

Closing Date: 6/15/2024 11:59 PM Central

Description

The DuPage County Health Department is seeking a full-time Medicaid Benefit Specialist I. In this role, you will be responsible for assisting clients in obtaining insurance or other Public Health benefits including filing complex applications for insurance and helping clients navigate public benefits and health insurance.

This is a full-time position working Monday through Friday from 8:00 AM until 4:30 PM at our Central Public Health Department located in Wheaton, IL. We are seeking a bi-lingual, in Spanish, candidate that is passionate about helping the residents of DuPage County.

This Full-Time position offers a full, DuPage County, benefit package which includes 12 paid holidays, 2 weeks of paid vacation per year and paid sick time and personal time off. This is also a pension eligible position and offers eligibility for the Federal Student Loan Forgiveness Program as well as tuition reimbursement. To see a full list of our benefits click on the benefits tab.

Responsibilities

Assists clients with access to and navigation of public benefits, health insurance, and other supportive programs.
Completes and files basic applications for health care coverage or other financial support for health-supporting program access, such as for Medicaid, local access to care programs, food assistance programs, and hospital financial assistance.
Follows individual client application status through to resolution and communicates outcomes.
Collects sensitive information from clients and conducts client income assessments during face-to-face visits.
Applies agency financial policies to individual client circumstances, including eligibility for reduced fees.
Assists clients and direct service staff with understanding the Medicaid program and process for obtaining and maintaining benefits.
Provides basic, culturally competent, education on common health insurance topics, including explanation of co-pays, coinsurance, premiums, deductibles, and payment options and minimum payments.
Conducts telephone outreach to clients to discuss coverage options and schedules follow-up.
Refers clients to community-based resources or other Health Department services as necessary.
Demonstrates the ability to work within multiple electronic systems in order to respond to client needs.
Performs concurrent documentation as necessary and adheres to established productivity expectations.
Maintains confidentiality of privileged information and adheres to patient privacy laws and demonstrates sensitivity and understanding of other ethnic groups and cultures.
Participates in emergency response activities as assigned.

Requirements

Completion of some college coursework and three years of customer service within a health care setting which included experience with health insurance and/or healthcare billing and patient access or patient accounts. Bilingual in English/Spanish required. The ability to become a Certified Application Counselor with the Illinois Department of Insurance is required.

DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.

Benefits for Employees
Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs.
Full-time employees are eligible for the following benefits.

Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at

Medical Insurance
Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults.
Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.

Vision Discounts & Insurance
A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.

Prescription Plans
Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.

Dental Insurance
The Delta Dental PPO program allows you to visit any dentist you wish.

Flexible Spending Accounts
Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.

Life Insurance
All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.

Disability Insurance
Employees may elect additional accident and critical illness disability benefits.

01

Do you speak Spanish? If so, please rate your fluency.

Yes
No
Minimal
Casual Conversation
Fluent

02

Do you have experience working with health insurance and/or healthcare billing and patient access or patient accounts?

03

Rate your proficiency using computers and electronic communications. Would you say you are knowledgeable, proficient or advanced?

Required Question

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