Service Coordinator - Randolph, United States - Applied Research Associates, Inc

Applied Research Associates, Inc

Verified Company

Randolph, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join our Vertek product line team of sales, technicians and engineers developing diverse geotechnical site investigation equipment.

The Service Coordinator is a valued member of the team tasked with work that is critical to the success of our product line.

Tasks include scheduling and coordinating logistics of incoming Vertek product line repairs and calibration._

Applied Research Associates, Inc.

(ARA) is looking for a bright, motivated, and energetic individual that is detailed-oriented, customer focused and a team player to effectively coordinate the incoming and outgoing service repair and calibration of ARA and Vertek product line.

In addition, the service coordinator will interface with our production team, technicians and customers.
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What you'll do as a Service Coordinator

Receive and organize service repair forms from Vertek customers
Receive the Vertek repair equipment and create repair sales order and data entry into our repair module
Manage repair schedule and priorities
Work with customer and technicians to communicate repairs needed, obtaining approvals
Update repair records and invoice to customer
Managing repair priorities and due dates
Notifying customers when equipment is due for yearly calibration
Processing warranties and returns
Small parts orders
Provide shipping cost estimates
Generate shipping related paperwork
Coordinate shipment pickup and delivery
Assist in export control documentation
Coordinate with forwarders and customs for import/export

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Service Coordinator Requirements

High school diploma plus advanced training
45 years experience.
Electrical and mechanical background, preferred.
Customer service experience, preferred.
Knowledge of basic computer usage.

Company & Division Information**Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,00 employee-owners and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

Experience:
Required

years:
Experience related to the position

Education:
Required

High School or better

Behaviors:
Preferred

Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations:
Preferred

Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)