Customer Care Support Agent Work at Home - Columbus, Ohio, United States - VXI Global Solutions
Description
Requirements:
2- 3 years of experience in sales, customer service, or support, with the majority of that experience in a customer
- Facing role.
Passionate about providing exceptional customer service and exceeding expectations
Proficient in navigating ambiguous customer situations and finding solutions
Active listening skills and attention to detail in addressing customer inquiries
Skilled at engaging customers and building rapport
Maintains professionalism in various customer and peer interactions
Approachable and responsive to the needs of peers and customers
Proven track record of achieving consistent results
Ability to multitask, prioritize, and navigate multiple work streams and tools
Able to work independently with mínimal supervision
Patient and empathetic in addressing complex customer issues
Willing and able to appear on live video with co
- Workers
Able and willing to work an 8- Hour shift, 5 days a week, including holidays, and with flexibility during peak demand periods.
Work with us, and you-ll enjoy the following:
$17. 31/ hour to $19. 31/ hour
Full
- Time, 40
- Hour/week schedule
Responsibilities:
As a Customer Service Specialist, your primary responsibility will be to provide exceptional phone support to our customers.
You will be required to handle a variety of interactions, including order status inquiries, changes to orders placed online, and addressing shipping or payment issues.
Our top- Performing specialists are knowledgeable about our policies and procedures and are skilled at effectively communicating with customers to provide appropriate recommendations based on their needs.
- To
- Date with process changes, product features, and events that may impact customers by utilizing multiple sources of information. Our dynamic, performance
- Based work environment includes monitored, recorded, and assessed customer interactions. Additionally, teamwork is critical to learning the role and maintaining a successful group culture. We value selfMotivation, customer focus, and a positive attitude toward teamwork.
Benefits:
Dental insurance, Health insurance, Life insurance, Opportunities for advancement, Paid training, Referral program, Vision insurance
JOB TYPE
Work Day:
Full Time
Employment type:
Permanent Job
Salary:
USD 33, ,000.00 Yearly
Positions available: 8
JOB REQUIREMENTS
Minimal experience:
Unspecified
Gender:
Indistinct
More jobs from VXI Global Solutions
-
Call Center Bilingual Quality Analyst
Tucson, United States - 3 weeks ago
-
Call Center Supervisor
Austin, United States - 3 weeks ago
-
Bilingual Customer Service Representitve
Vail, United States - 4 days ago
-
Team Lead
Los Angeles, United States - 3 weeks ago
-
Bilingual Call Center Representative
San Francisco, United States - 1 week ago
-
Entry Level Client Service Reps
Morrow, GA, United States - 1 week ago