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    Assistant Clinical Administrator - Houston, United States - Mia Aesthetics Services

    Mia Aesthetics Services
    Mia Aesthetics Services Houston, United States

    2 weeks ago

    Default job background
    Description
    At Mia Aesthetics, we are not just leading the way in plastic surgery-we're redefining it.

    Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all.

    Mia Aesthetics provides on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more.

    Be a part of a team transforming lives and supporting dreams every day

    Requirements

    Duties & Responsibilities:
    • Assists in managing the day-to-day workflow, operations, and team performance for clinical and administrative roles
    • Assists in addressing routine and complex questions from patients under the guidance of the Clinical Administrator and/or Director, Operations
    • Immediately escalates all pertinent and/or emergency situations to the Clinical Administrator and Director Operations
    • Troubleshoots with team on removing barriers and collaborates with Clinical Administrator and Director of Operations identify solutions that enables the clinical team to perform at required levels
    • Provides professional, well-organized, and proficient communications/instructions to all team members
    • Champions the efforts made by the Clinical Administrator with respect to workplace changes, to enforcing user adoption of systems, policies, procedures, and productivity standards
    • Partners with the Clinical Administrator in creating and assigning appropriate work schedules ensuring adequate staffing and employee retention
    • Assists Clinical Administrator in maintaining clinic services, monitoring staff functions, organizing patient operations and procedures
    • Assists Clinical Manager in identifying improvement needs with respect to workplace efficiency and putting immediate plans into action as appropriate
    • Escalates developing and/or emergency situations to Clinical Administrator and Director, Operations
    • Ensure compliance with Mia Aesthetics' policy and procedures as related to internal controls
    • Keeps the Clinical Administrator informed by reviewing and summarizing information, identifying trends, and reporting issues to the Clinical Administrator and Director, Operations in a timely fashion
    • Takes timely and appropriate steps to coach, retrain and/or performance manage team members aligned to performance expectations
    Education and Experience:
    • Bachelor's degree in Business Management or related field preferred
    • 2+ Years' experience in a people management role with direct reports in a clinic setting
    • HIPPA, OSHA and BLS certifications preferred
    • Bilingual in English and Spanish preferred
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