- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Assists in training technicians on all floor activities and on hotel and Encore service expectations.
- Serves as a mentor for new hires.
- Models and reinforces a positive working environment centered around company values.
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensures the equipment sheets are updated and properly completed.
- Works with team to establish coordinated communications for the management of events.
- Attends venue meetings as needed (example = banquet event orders or pre-event conferences)
- Performs preventative maintenance on equipment to keep it presentable and in good working condition.
- Leads the team in proper security, storage, transportation, and maintenance of equipment.
- Participates in physical inventory count processes as requested.
- Bachelor's degree is preferred.
- 3-5 years of customer service or hospitality experience is preferred.
- 3-5 year of audio-visual experience is required.
- Internal applicants MUST be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- Knowledge of technical theory.
- Advanced problem-solving skills.
- Ability to lift 50 Lbs.
- Experience leading workflow and team members.
- A valid driver's license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Hospitality
- Ownership
- Manages Ambiguity
- Directs Work
- Achieves Goals
- Financial Acumen
- Builds Effective Teams
-
Audio-Visual Project Manager
1 week ago
David Carroll Associates, Inc. Richmond, United StatesJob Description · Job DescriptionWe are seeking a Project Manager to join our team You will be responsible for the management and delivery of Audio/Visual technology related solutions in ultra-high visibility fast-moving installation projects. · Responsibilities: · Participate ...
-
Lead Audio Visual Travel Technician
6 days ago
HireSparks AV Recruiting Richmond, United StatesCommercial AV - Lead Audio Visual Travel Engineer · Richmond VA area · Interviewing and Hiring Immediately · We are in search of skilled and experienced Lead Audio Visual Travel Engineer to join a successful Government / Commercial AV Integrator. · Responsibilities: · The AV inst ...
-
Project Designer-Audio Visual
1 week ago
Yoh Glen Allen, VA, United StatesAt Mason & Hanger, you could call us a pioneer in the production of next generation, high-performance facilities We provide architectural and engineering (A/E) services specializing in the worldwide design of secure, mission-driven facilities. Our staff is dedicated to finding in ...
-
IT Support Specialist(Onsite)
1 week ago
GSK Solutions Inc Richmond, United States**Job Title: IT Support Specialist(Onsite)** · **Location: Richmond VA** · **Duration: 12+ Months** · **Job Type: Corp-Corp / 1099 / Contract W2** · **Interview Type: In Person Interview** · **Client: State of Virginia** · The VITA/GOVs office is seeking contract IT Support Speci ...
-
Learning Program Coordinator
6 days ago
VA Dept of Transportation Richmond, United States**Title**: Learning Program Coordinator · **State Role Title**: Trainer and Instructor II · **Hiring Range**: $ $39.08 · **Pay Band**: 4 · **Agency**: VA Dept of Transportation · **Location**:Richmond, VA · **Recruitment Type**: General Public - G · **Job Duties** · What drives y ...
-
Instructional Assistant General Education
4 days ago
HCPS - Chamberlayne Elementary Henrico, United States**About Us** · Henrico County Public Schools is one of the six largest public school divisions in Virginia with a nationally recognized educational program. Henrico County is a suburban community surrounding the city of Richmond, VA. We are 104 miles from the Atlantic Ocean to th ...
-
Instructional Assistant Early Learning Prek
4 days ago
HCPS- Ashe Elementary Henrico, United States**About Us** · Henrico County Public Schools is one of the six largest public school divisions in Virginia with a nationally recognized educational program. Henrico County is a suburban community surrounding the city of Richmond, VA. We are 104 miles from the Atlantic Ocean to th ...
-
HCPS- Ridge Elementary Henrico, United States**About Us** · Henrico County Public Schools is one of the six largest public school divisions in Virginia with a nationally recognized educational program. Henrico County is a suburban community surrounding the city of Richmond, VA. We are 104 miles from the Atlantic Ocean to th ...
-
AV Project Manager
6 days ago
HireSparks AV Recruiting Richmond, United StatesAudio Visual Project Manager - Commercial - Richmond, VA · ***INTERVIEWING & HIRING IMMEDIATELY*** · Job Description: · The AV Project Manager is responsible for the overall communication, completion, and profitability of each project (large AV Installations from racks & wiring t ...
-
Desktop Support
6 days ago
Crescens Richmond, United StatesJob Title: Desktop Support · Location: Richmond, VA · Duration: 5+months · Type: Contract · *Candidate will be required to work ONSITE* · *Local Richmond VA candidates required* · Job Description:Desktop reqs the client is looking for an experienced AV technician. As an AV te ...
-
AV Project Manager
2 days ago
HireSparks AV Recruiting Richmond, United StatesAudio Visual Project Manager -DOD & Commercial - Richmond, VA or D.C. or NC · Our client is a Top Federal / Commercial AV Integrator doing 80% DOD & 20 % Commercial and is now looking for an AV Project Manager role to add to their incredible team. This role is open for candidates ...
-
Information Technology Support Specialist
1 week ago
TECHEAD Richmond, United StatesTECHEAD is celebrating over thirty years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor. · Senior IT Support Specialist | 20348 · Direct Hire | Full Time · Richmond, VA · No C2C Candidates · Our client offers a gr ...
-
AV Desktop Tech Support Analyst 4
1 week ago
Serigor Inc Richmond, United StatesJob Title: AV Desktop Tech Support Analyst 4 (Onsite) · Location: Richmond, VA · Duration:12+ Months · Job Description: · The client is looking for an experienced AV technician. As an AV technician, you will be responsible for setting up, using, organizing, and installing media e ...
-
Information Technology Support Specialist
1 week ago
TECHEAD Richmond, United StatesTECHEAD is celebrating over thirty years of incredible heritage, talent, and accomplishments To learn more about TECHEAD, visit us at or on Glassdoor. · Senior IT Support Specialist | 20348 · Direct Hire | Full Time · Richmond, VA · No C2C Candidates · Our client offers a great ...
-
AV/Desktop Support Technician
6 days ago
Crescens Richmond, United StatesJob Title: AV/Desktop Support Technician · Location: Richmond, VA · Duration: 10+ Months · Interview: In-person only · **local Richmond, VA candidates required** · **Contractor will be responsible for purchasing parking through client's Parking Management Office or procuring the ...
-
AV/Desktop Tech Support
27 minutes ago
Spar Information Systems Richmond, United StatesRole: AV/Desktop Tech Support · Location: Richmond, VA (Onsite) · Duration: Contract · Interview: In Person is required · Required Skills: · *Must possess a valid drivers license. · *Position will require some overnight travel to statewide locations (with advance notice) and a v ...
-
Onsite Design Engineer
1 week ago
AVI-SPL Richmond, United StatesJob Summary · The Onsite Design Engineer (ODE) is responsible for driving the ongoing design lifecycle for conference room and AV/UC standards within an organization. The ODE will work with the primary customer owner to outline the process and roadmap for design standards. The OD ...
-
IT Support Specialist I
2 weeks ago
Serigor Inc Richmond, United StatesJob Title: IT Support Specialist I (ONSITE) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The Client is seeking contract IT Support Specialist I to work on technology projects, phones, laptops light networking and some audio visual at the Governor's Off ...
-
IT Support Specialist I
4 days ago
Serigor Inc Richmond, United StatesJob Title: IT Support Specialist I (ONSITE) · Location: Richmond, VA · Duration: 12+ Months · Job Description: · The Client is seeking contract IT Support Specialist I to work on technology projects, phones, laptops light networking and some audio visual at the Governor's Off ...
-
Installation Site Supervisor
1 week ago
David Carroll Associates Richmond, United StatesJob DescriptionJob Description · David Carroll Associates, Inc. is currently seeking a trustworthy, motivated individual to join our growing business as an Installation Site Supervisor. The successful candidate effectively manages broad responsibilities; from staff and overseeing ...
Technical Supervisor, Audio Visual - Richmond, United States - Encore
Description
Position OverviewThe Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities
Equipment Operation
Deliver World Class Service
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
INDEVT, #LI-MV2
Technical Supervisor, Audio Visual professionals in Richmond
-
Tajh Wallace
13 yr veteran/CERFP, Hazmat, S&E, Ceramic Material