Tier 1 and 2 Application System Administrator - Washington, United States - BreakForth Solutions Inc.

BreakForth Solutions Inc. Washington, United States

4 weeks ago

Description

Position Information:

BreakForth Solutions is seeking a Tier 1 and 2 Application Systems Administrator to support our federal customers. The successful candidate will be part of a technical team, researching, resolving, and responding to end-user issues and problems for high-priority applications. In this position, the System Administrator will support the broader team in close collaboration with clients, ensuring successful oversight and delivery of impacted projects.

Essential Functions

Manage Help Desk tickets in a timely manner and use ticketing software and work orders to prioritize and conduct troubleshooting of software issues.
Respond to customer issues via phone, email, and computer chat.
Provide customer assistance.
Document customer interactions.
Run diagnostics to resolve customer-reported issues.
Analyze and repair system issues by applying a broad range of troubleshooting methods.
Escalate issues to the next Tier with the next level of difficulty.
Follow up with customers to ensure issues are resolved.
Monitor system performance, perform diagnostics, and troubleshoot to ensure high reliability and availability of supported networks.
Conduct preventive maintenance, implement patches, and lead upgrades of software.
Experience with collaboration tools within an Agile environment.
Provide documentation for trouble tickets and escalate issues as appropriate.
Apply best practices, tools, and methods to support the delivery of projects on time, within budget, and to performance specifications.

Education/Skills/Experience Requirements:

Bachelor's degree in computer science, Information Management, or a related field.
Have or be able to obtain a Department of Justice Public Trust Investigation, Tier 2
2+ years of hands-on experience conducting root cause analyses and implementing recommended solutions to troubleshoot or remediate issues.
2+ years of experience working in an operations or help desk environment.
Work on a cross-functional team across a broad range of technologies to ensure applications are properly maintained and supported.
Strong written and oral communication skills.
Knowledge of the software development life cycle (SDLC) and work in an Agile framework.
Knowledge and experience with the application, configuration, and administration of patches and remediations that are per customer specifications/requirements.
Demonstrated experience recognizing, analyzing root causes, mitigating, and resolving technical risks.
Excellent customer service skills.
Detail-oriented to keep detailed notes on tickets.
Highly organized to keep help desk tickets in order.
Ability to diagnose and resolve software issues.

Desired Knowledge/Skills

AWS Cloud or other Cloud technology experience preferred

BreakForth Solutions Incorporated is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law.

Systems Administrator

2 weeks ago

General Dynamics Information Technology Washington, United States

Job Description Summary: · Systems Administrator · Seize your opportunity to make a personal impact as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and pl ...
SYSTEMS ADMINISTRATOR

6 days ago

Georgia IT Inc Washington, United States

Systems AdministratorLocation: Washington, DCDuration: 7 years · Responsibilities include: · The Windows Systems Administrator maintains a virtual system environment. Duties may include User Admin, Sys Admin, Documentation and cradle to grave SDLC support. Interacts with develo ...
System Administrator

2 weeks ago

United States Holocaust Memorial Museum Washington, United States

Information about the organization · The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America's national memorial to the victims of the Holocaust and an educational institution dedicated ...
Systems Administrator

5 days ago

Ains Llc Dba Opexus Washington, United States

Job Description · Job Description · OPEXUS is seeking an experienced · System Administrator · to join our customer-facing custom application development and support team. You will get to know our low code case management platform, eCase, and support O&M and deployment effort ...
System Administrator

3 weeks ago

LinTech Global Washington, United States

Added - a day ago · System Administrator · Sys Admin · Washington , · District Of Columbia · | · Direct · Related Sys Admin Jobs · Systems Specialist · Washington , District Of Columbia · View all jobs in this category · System Administrator · LOCATION: · Remote · Li ...
Systems Administrator

1 week ago

General Dynamics Information Technology Washington, United States

Systems Administrator · Seize your opportunity to make a personal impact as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in imp ...
Systems Administrator

2 days ago

General Dynamics Information Technology Washington, United States

Req ID: RQ171867 · Type of Requisition: Regular · Clearance Level Must Be Able to Obtain: Top Secret/SCI · Job Family: Systems Engineering · Skills: · Computer Servers,SCCM Administration,Systems Management · Experience: · 8 + years of related experience · US Citizenship Required ...
System Administrator

6 days ago

TM3 Solutions Inc Washington, United States

JOB DESCRIPTION: · Provide operational and maintenance (O&M) support for NIPRNET, SIPRNET, and JWICS system infrastructure for approximately 400 users. · ROLE AND RESPONSIBILITIES: · • Provide O&M support for Special Access System infrastructure for approximately 150 users. · ...
Systems Administrator

6 days ago

Arizona Community Physicians Washington, United States

Systems Administrator · Become part ofArizonaCommunityPhysicians(ACP),Arizona's largest and most successful physician-owned medical group. ACP is a patient-centered organization consisting of approximately 800 employees. Our group includes 166 providers in the specialties of fam ...
Systems Administrator

6 days ago

Starks Industries LLC Washington, United States

Job Description · Job Description Salary: $ $37.97 · Job Title: · Systems Administrator · Background: · Starks Industries Inc. is planning to provide Information Technology (IT) Support Services to the Office of the Attorney General (OAG) for the District of Columbia. · The O ...
systems administrator

4 days ago

NorthHill Technology Washington, United States

NorthHill Technology Resources has a need for a Systems Engineer to support a Federal Program at Fort Belvoir, VA. This is a direct-hire role with our client, a fast-growing Federal Integrator. Outstanding compensation and benefits. Due to the nature of the work, active Top Secre ...
Systems Administrator

2 weeks ago

MetroStar Corporation Washington, United States

As Systems Administrator, you'll work with team members to provide Tier 1 customer support to the National Security Council, as well as provide day-to day support of the customer's multiple classified networks. · We know that you can't have great technology services without amaz ...
Systems Administrator

6 days ago

VTG Washington, United States

Overview: · The System Administrator will be responsible for the installation, configuration, maintenance, and management of the Secure Internet Protocol Router Network (SIPRNet) systems and infrastructure. This role requires an individual with a strong background in network sec ...
System Administrator

4 days ago

Jobot Washington, United States

Must have a TS/SCI CI Poly · This Jobot Job is hosted by: Charles SimmonsAre you a fit? Easy Apply now by clicking the "Apply" buttonand sending us your resume.Salary: $100,000 - $150,000 per year · A bit about us: · This is a government consulting company has been around for ...
IT System Administrator

6 days ago

Gunnison Consulting Group Inc Washington, United States

Job Description · Job Description · We are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The System Administrator within the National Service Desk (NSD) assumes a crucial role, prim ...
Systems Administrator

4 days ago

World Wide Technology Washington, United States

Education and Experience Requirements · 5+ years demonstrated windows server and vmware administration · Excellent interpersonal skills, outstanding oral and written communication skills, good organizational skills, ability to work in a team and work independently. · Bachelor' ...
System Administrator

2 weeks ago

Eliassen Group Washington, United States

The Microsoft Server Engineer position will provide support to the Active Directory Team and for IPv6-related activities. This candidate will be responsible for all IPv6 integration activities for the Windows Server team including providing support for IPv6 Testing, design, imple ...
Unix System Administrator

1 week ago

HRUCKUS Washington, United States

Veteran Firm Seeking a Unix System Administrator for an Onsite Role in Washington, DC · My name is Stephen Hrutka. I lead a Veteran-owned consulting firm in Washington, DC, focused on strategic sourcing, supply chain management, and IT Staffing. · We want to fill a Unix System Ad ...
Linux Systems Administrator

3 weeks ago

General Dynamics Information Technology Washington, United States

Systems Administrator · - Active Top Secret Required · Seize your opportunity to make a personal impact as a · Systems Administrator · with GDIT. A career in systems administration means connecting and enhancing the systems that matter most. At GDIT, people are our differentiator ...
System Administrator, Mid

4 days ago

DAn Solutions Inc Washington, United States

REQUIRES AN ACTIVE, EXISTIN TS/SCI WITH CI POLY - NO REMOTE WORK, MUST WORK ON SITE · Position Description: · Work individually or in a small integrated team to develop innovative solutions to enable secure and reliable operations of enterprise computer systems. Develop new con ...