Principal Managing Partner- Healthcare - Chicago, United States - Workday

Workday

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast.

When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.

And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable.

Feel encouraged to shine, however that manifests:
you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique.

Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship for Workday's Healthcare customers.

Works to grow the client relationship by identifying new business opportunities.

Works with delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the client's business.

About the Role

The Managing Partner (MP), North America Field Services is a member of the regional services management team and is responsible for the overall success of an assigned group of deploying and production customers.

The MP will participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio.

The MP will develop/maintain executive relationships, have overall responsibility for the successful deployment of the Workday solution, sell additional services into their customer base and ensure they're getting maximum value from the product.

The Managing Partner will be measured on customer satisfaction, customer portfolio bookings, & regional services revenue

Key Areas of Responsibility:

Collaborate with Account Executives and Service Executives to help position/sell Workday product, deployment and post production services
Create proofs of concepts
Participate in partner selection for nonWorkday primed engagements
Guide large, partnerled accounts with global complexity such as M&A and divestitures
Develop and sustain customer executive relationships
Work with the sales team to develop/execute on account plans and strategy for each customer in their portfolio
Create the strategic plan across the customer architecture
Serve on and actively participate in customer steering committee meetings
Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline and critical deployment issues
May act as the escalation point to facilitate and resolve customer and/or project issues
May work with customer to drive adoption of the Workday solution guiding them in the implementation of new features and products and selling additional services to support their strategy
May drive customer self sufficiency by ensuring their customers understand how to engage with the Workday services organization
Review and approve all services contract amendments
Engage other service resources as necessary to support account planning and feature adoption strategies

Leverage customer relationships as needed for prospect references

About You

Basic Qualifications

7+ years' experience successfully managing large, complex HCM, Financial and Supply Change Management(SCM) SaaS ERP solutions at a project and program manager level

8+ years developing and maintaining " C" level relationships with a solid understanding of the Healthcare payor/provider Industry

Proven experience partnering with Workday customers to drive adoption of the Workday solution.

Other Qualifications

Experience successfully working with software sales teams to position/sell additional products
Ability to manage / prioritize multiple customer demands balancing customer satisfaction with revenue and profitability targets
Leadership abilities to motivate and manage a matrixed team of individuals at multiple levels within an organization
Willingness to 'roll up one's sleeves' and assist wherever needed.
Team player who will work across the organization and company to continue improving the way we serve our customers.
Excellent communication, management, negotiation and organization skills
Ability to travel up to 50%

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We