Virtual Student Support Agent - Norfolk, United States - Tidewater Community College
Description
Posting SummaryWorking Title
- Virtual Student Support Agent (2 positions)
Role Title - Admin and Office Spec III
Role Code
FLSA
- Nonexempt
Pay Band - 03
Position Number - 295W0980
Agency - Tidewater Community College
Division - Tidewater Community College (Div)
Work Location - Norfolk 710
Hiring Range
Emergency/Essential Personnel
- No
EEO Category - F-Admin Supp
Full Time or Part Time - Part Time
Does this position have a bilingual or multilingual skill requirement or preference?
Work Schedule
- 29 hours per week. The office hours for these positions will vary.
- Hours will be scheduled from Monday through Thursday 8:30 am to 6:30 pm, Friday 8:30 am to 5 pm, and occasional Saturday hours 9 am 1 pm.
Sensitive Position - NoTidewater Community College has served South Hampton Roads both students and employers for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in , 40 percent of whom pursued degrees that would let them transfer to 4year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC's institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.
- Position Summary:
- Outbound Calls:
- Proactively contacts prospective students and new applicants based on CRM defined criteria to encourage enrollment.
- Makes outbound telephone calls to encourage prospective students and applicants to take the next step towards enrollment under the direction of the Virtual Student Support Coordinator.
Special Assignments
May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
- Demonstrated computer competency with database, spreadsheet and word processing programs, internet navigation and searches, and electronic mail.
- Customer service or sales experience in a client facing business environment.
- Demonstrated ability to solve problems.
- Ability to communicate effectively both orally and in writing as demonstrated in use of grammar, spelling, punctuation.
- Knowledge of effective customer service techniques.
- Must be able to work in a fastpaced, multiple responsibility environment providing superior customer service to a diverse population and while maintaining harmonious working relationships with coworkers.
Additional Considerations - Experience or training using the PeopleSoft Student Information System or another electronic student system.
- Experience or training using Salesforce or any other CRM (customer relations management) tool.
- Previous experience with customer service preferably in an educational setting
Operation of a State Vehicle
- No
Supervises Employees - No
Required Travel - N/APosting Detail Info
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