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Customer Service Representative - Greenwood, United States - Lifemark Health Group
Description
**Customer Service Representative - Greenwood Physiotherapy - pt Health****Greenwood, NS****Status:** Permanent full-time
**Location:** 780 Central Ave
**Schedule:** Monday-Friday
**Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of a **Health Canada** approved vaccine.Our Customer Service Representatives are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the Lifemark commitment to patient centered care. They are responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. They ensure the efficient, professional and organized operation of the clinic office.
**What you would do:**
Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic
Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information
Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed
Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patients best interest
Collect payment at time of service and follow up on outstanding payments
Complete accurate clinic billing and follow up on accounts receivable as required
Produce accurate end of day reports
Work cooperatively with clients to set and achieve functional goals
collect outcome measure data
Maintenance and cleaning/sterilization of medical equipment
Inventory of clinical supplies
Other administrative duties, as requested by the clinic director
**What you need:**
Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
Ability to exercise good judgement, resourceful, strong organizational skills
Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
Remain cool, calm and collected in high pressure situations
Able to adapt to change with clinic operations to continuously learn and strive for improved patient care
Self-starter with an ability to work independently and collaboratively in a team environment
Responsible for Booking and Billing for WSIB, MVA and Private Patients
Previous experience in a medical office is considered an asset
**Why choose us:**
While our company is focused on helping our clients, as a group we are equally focused on the health and wellness of our staff. We live our values in everything thing we do - striving for simplicity, doing the right thing, being inclusive and welcoming, and having fun Here are some of the reasons **YOU BELONG HERE:**
Competitive wage
Annual continuing education allowance with a wide variety of internal training opportunities
Structured orientation, diverse and supportive mentoring program by experienced team members
Collaborative, interdisciplinary work environment
Flexible benefits plan
National Partner of Special Olympics Canada
**Apply today** To learn more, please visit us *Lifemark Health Group promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.*
