Cleared Help Desk Technician - Scott Air Force Base, United States - All Points Logistics, LLC

All Points Logistics, LLC Scott Air Force Base, United States

3 weeks ago

Description

*UNITED STATES CITIZENSHIP REQUIRED*
*ACTIVE US DOD SECRET SECURITY CLEARANCE REQUIRED* DESCRIPTION OF POSITION:
All Points is currently seeking a Help Desk Technician III to support our AF LOGNET contract. Candidates must have a current Secret security clearance. This position serves as Air Mobility Command (AMC) A4 Client Support Administrator (CSA) for NIPR/SIPR. On-call duties after hours and weekend with a call rotation schedule.
Job Responsibilities:

Laptop/desktop setup and support both unclassified and classified environment.
Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate.
Creates remedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.
Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
Maintains and updates records and tracking databases of mobile devices. Conducts in/out processing for in-bound and out-bound users.
Laptop/desktop setup and support both unclassified and classified environment.
Assist users with VPN access and other AF approved software and application services.
Documents configurations and procedures.
Assist with inventory and asset management for all IT equipment.
Able to work independently and in a team environment.

EDUCATION:

High School Diploma and 3-5 years' related experience, Associate's Degree preferred

YEARS OF EXPERIENCE:

3 - 5 years

SKILLS/CERTIFICATIONS:

Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements.
Operating Systems (OS) Certification (Windows 11 OS, etc.)
Current active US Secret security clearance required.
Experience with creating and managing desktop/laptop images.
Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.

SECURITY CLEARANCE:

UNITED STATES CITIZENSHIP REQUIRED
Active and current US DoD Secret Security Clearance or higher required

Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal.
ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

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