Director of Field Service Operations - Waukesha

Only for registered members Waukesha, United States

2 weeks ago

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Job summary

The Director of Field Service Operations is responsible for delivering exceptional and comprehensive aftersales support for various stationary power generation equipment as offered from the Industrial business unit of Generac Power Systems.

This position will develop and manage parts & field support strategies, create and manage direct Field support organizations as well as coordinating dealer support strategy, own the internal and external product training strategy, and collaborate with product teams to resolve issues to enhance customer satisfaction.

Responsibilities

  • Oversight responsibility for 24/7 consumer suport operation covering all activities in a high-volume B2C manufacturing environment.

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