- Processes guest check-in and check-out in a hospitable and friendly manner
- Provides good customer service
- Enforces and executes all cash handling, check, and credit policies in order to accurately balance transactions, charges and payments, and guest billing
- Delivers all guest messages, mail, and packages in a timely manner
- Maintains accurate guest and room status information by completing thorough reviews as assigned
- Operates front desk equipment including but not limited to: switchboard and PMS
- Maintains consistent communication especially with all departments
- Completes necessary shift paperwork and ensures accuracy on: shift checklist, log book, courtesy call back log, and all other forms or checklists assigned.
- Verifies credit cards for authorization using electronic acceptance methods
- Closes guest accounts at time of check out and assures satisfaction
- Researchs and attempts to resolve problem within established guidelines
- Completes the reservation process for both guest rooms and meeting rooms ensuring the correct rate from the Property Management System is provided
- Performs an average score of at least 5 on two test calls per calendar year
- Completes coaching calls as required
- Assists with cleaning up the lobby and setting up and monitoring the breakfast bar
- Processes all PMS reports to close and reconcile the previous day's business
- Submits the Drift Report to the corporate office
- Operates the laundry as directed
- Completes a minimum of 2 Internet sales leads per week instructed by the General Manager
- Performs all other duties as may be assigned
- Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meet commitments.
- Safety - The employee is safety conscious about the work environment and equipment. The work area is free of debris to prevent trip and slip hazards. All products and equipment are stored in its proper location. All safety guards and other safety devices are in its proper location, are functional, and utilized effectively on a consistent basis. Standard operating procedures, safety work rules and good general manufacturing practices are followed on a daily basis.
- Communication: Ability to read, analyze, and interpret documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interact clearly and effectively, in both written and oral communication, with supervisor, clients, staff, vendors, etc.
- Computer Skills: General computer knowledge including but not limited to: Excel, Word, Microsoft Outlook, Access database, Adobe, and Internet Explorer. Website training a plus.
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure.
- Time Management – Prioritizes work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
-
Full-Time Night Audit
1 week ago
Fairfield Inn by Marriott Columbus/New Albany, OH New Albany, United States Full timeJob Title: Full-Time Night Auditor · Reports To: Assistant General Manager · FLSA Status: Non-Exempt · Summary: The Night Auditor is responsible for checking guests into the hotel while reconciling the previous day's business. · Essential Duties and Responsibilities: · Proce ...
-
Part-Time Night Audit
3 weeks ago
Fairfield Inn by Marriott Columbus/New Albany, OH New Albany, United States Part timeJob Title: Part-Time Night Auditor · Reports To: Assistant General Manager · FLSA Status: Non-Exempt · Summary: The Night Auditor is responsible for checking guests into the hotel while reconciling the previous days business. · Essential Duties and Responsibilities: · Proces ...
-
Night Audit
3 days ago
Marriott Hotels & Resorts Columbus, United StatesOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests th Audit, Guest Experience, Night ...
-
Night Audit
6 days ago
Marriott International Inc Columbus, United StatesAdditional Information Previous hotel experience required, Full time, Overnight shift, Pay: $17.00/hour, Front Desk · Job Number · Job Category Rooms & Guest Services Operations · Location Renaissance Columbus Downtown Hotel, 50 North Third St, Columbus, Ohio, United States VI ...
-
Night Audit
5 days ago
Marriott Columbus, United StatesMarriott Hotels - 50 North Third St [Front Desk Agent / Team Member] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound Marriott gets to know thousands of people every day, but they want to know you. They are ...
-
Night Audit
1 week ago
Marriott International Inc Delaware, United StatesAdditional Information Previous hotel experience required, Full time, Overnight shift, Pay: $17.00/hour, Front Desk · Job Number · Job Category Rooms & Guest Services Operations · Location Renaissance Columbus Downtown Hotel, 50 North Third St, Columbus, Ohio, United States VI ...
-
Hotel Night Audit
2 days ago
TownePlace Suites by Marriott Columbus Dublin Dublin, United States Part timeHotel Night AuditorOur new TownePlace Suites in Dublin is currently searching for the best and brightest in the customer service industry to fill our Guest Service Agent Role. Checking people in and out. It's a no brainer, right? Often the first encounter, you understand that you ...
-
Hotel Front Desk Night Audit
2 weeks ago
Fairfield Columbus, United StatesFairfield - JobID: [Guest Service / Concierge] As a Front Desk Associate at Fairfield, you'll: Ensure every guest is greeted and welcomed in a unique and personable way upon arrival; Register guests; Book guest hotel reservations; Provide guests with information regarding hotel f ...
-
Hotel Front Desk Night Audit
2 weeks ago
Fairfield Inn & Suites Hilliard West Columbus Columbus, United StatesJob Description · Job DescriptionThank you for your interest in our Hotel Front Desk associate position. Signing Bonus offered up to $ Please inquire during interview. · The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes al ...
-
Hotel Front Desk Night Audit
2 weeks ago
Fairfield Inn & Suites Hilliard West Columbus Columbus, United StatesJob Description · Job DescriptionThank you for your interest in our Hotel Front Desk associate position. Signing Bonus offered up to $ Please inquire during interview. · The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes al ...
-
Front Desk Night Audit, Overnight Shift
1 week ago
Marriott International Columbus, United StatesAdditional Information Front Desk Night Audit, Overnight Shift · Job Number · Job Category Rooms & Guest Services Operations · Location Renaissance Columbus Downtown Hotel, 50 North Third St, Columbus, Ohio, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · ...
-
Charge Nurse Nights
4 days ago
Landmark Recovery Management Company LLC Westerville, United StatesSchedules: · - Monday, Tuesday and every other Wednesday with every other weekend 6:00pm-6:30am · - Thursday, Friday and every other Wednesday with every other weekend 6:00pm-6:30am · Compensation: · - $ 85,000/ annually + Benefits (Vision, Medical, Dental, 401K, Paid Time Off, F ...
-
Charge Nurse
5 days ago
Praxis PCMH Westerville, United StatesSchedules: · - Monday, Tuesday and every other Wednesday with every other weekend 6:00pm-6:30am · - Thursday, Friday and every other Wednesday with every other weekend 6:00pm-6:30am · Compensation: · - $ 85,000+/ annually + Benefits (Vision, Medical, Dental, 401K, Paid Time Off, ...
-
2nd Shift Quality Control Inspector
1 week ago
Carma Laboratories Franklin, United States**Hours: Monday - Thursday, 4:45pm-3:15am** · **Position Summary**: · The Quality Control Inspector will be responsible for performing a wide variety of quality control functions and operation support. · **Reports to**: Quality Supervisor · **Functional Responsibilities**: · - Pe ...
-
Senior Site WHS Manager, IXD+
1 week ago
Amazon Services LLC Franklin Township, United States Full timeAt Amazon, we prioritize health, safety, and well-being above all else. There is nothing more important. To support this priority, Amazon is seeking an experienced and innovative Senior Site Workplace Health and Safety (WHS) Manager to join our team. In this position, you will be ...
-
Shaner Hotel Group, Inc. Columbus, United StatesJoin the BRAND NEW Towne. Place Suites Upper Arlington The Night Auditor is responsible for balancing the revenue and expense transactions that occurred during the day. The auditor will conduct all steps in the computer / night audit system to close Audit, Auditor, Night Auditor, ...
-
Night Auditor
3 weeks ago
Concord Hospitality Enterprises Company Columbus, United StatesAs a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:Processing credit card transactions and other (restaurant, events, lounge) for the day. Handling phone system, transferring cal Night Auditor, Auditor, Audit ...
-
Part time Hotel Night Auditor
1 week ago
Buffalo Lodging Associates, LLC COLUMBUS, United States Part timeProfessionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all Night Auditor, Hotel, Auditor ...
-
Night Auditor
2 weeks ago
Davidson Hospitality Group Columbus, United StatesDavidson Hospitality Group [Front Desk Agent / Reservations Agent] As a Night Auditor at Davidson Hospitality Group, you'll: Perform front desk duties such as guest check-ins and check-outs during the night shift; Process guest payments and maintain accurate records; Conduct nigh ...
-
Overnight Manager
3 weeks ago
Sonesta International Hotels Columbus, United StatesThe Overnight Manager works closely with the Directly of Rooms to manage the daily operations of the Front Office/ Night Audit staff. The roles primary responsibilities are to provide leadership, drive results, promote and implement property-wide st Night Manager, Manager, Overni ...
Part-Time Night Audit - New Albany, United States - Fairfield Inn by Marriott Columbus/New Albany, OH
Description
Job Title: Part-Time Night Auditor
Reports To: Assistant General Manager
FLSA Status: Non-Exempt
Summary: The Night Auditor is responsible for checking guests into the hotel while reconciling the previous day's business.
Essential Duties and Responsibilities:
Competencies:
Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires the employee to regularly talk or hear and frequently to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, far vision, color vision, peripheral vision, depth perception, ability to adjust focus, climbing stairs, grasping, and pushing/pulling.